Store Manager

Link Compliance; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking a Store Manager in Kuala Lumpur, Malaysia. The role involves providing leadership, enhancing customer experiences, and driving store performance. Candidates should have a minimum of 3 years in retail management with 2 years at a managerial level in fashion brands, possess excellent sales skills, and have strong knowledge of Microsoft Office. This position offers an exciting opportunity to lead a high-performing team while maintaining a luxury environment.

Qualifications

• Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands.
• Computer literate, including excellent knowledge of Microsoft Office applications.
• Good command of English.
• Comfortable with multi-tasking and able to prioritise tasks.
• A good communicator with the ability to interface regularly with internal and external personnel at all levels.
• A driven professional with outstanding sales skills, customer service and team leadership.

Responsibilities

• Provide leadership for the store and inspire the team.
• Drive employee satisfaction and elevate team behaviours.
• Monitor and coach store team to deliver excellent customer experience.
• Ensure compliance with all corporate standards and policies.
• Build and maintain familiarity with the local external environment.

Skills

Sales Performance

Fashion Product Knowledge

Customer Experience

Retail Team Leadership

Microsoft Office

Customer Service

Operational Excellence

APAC Succession Planning

Planning

Leadership

Education

Minimum 3 years of experience in retail management

Job description

My client is a luxury fashion brand and now looking for a Store Manager (TRX) in Kuala Lumpur Malaysia.

Reporting Line: APAC Retail Director

Job Purpose

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
• To own the employee experience, driving employee satisfaction and elevating team behaviours.
• To own the customer experience, driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth, through excellent operational and commercial execution.

Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
• Be on the shop floor.
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours.
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience.
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent.
• Lead, inspire and manage a high performing, positive store team.
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
• Establish a learning culture and maintain a strong connection of the store team to the Brand.
• Advocate product.
• Have excellent product knowledge and drive the same standard across the store team.
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory.
• Nurture customer relationships.
• Establish and embed customer focused behaviours across the store team.
• Build and cultivate long term customer relationships and lead the team to do the same.
• Drive store performance and productivity.
• Build and maintain familiarity with the local external environment; customers, competitors and talent.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
• Drive operational excellence across all areas of the store.
• Ensure compliance with all corporate standards, policies and initiatives.

Qualifications

• Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands.
• Computer literate, including excellent knowledge of Microsoft Office applications.
• Good command of English.
• Comfortable with multi-tasking and able to prioritise tasks.
• A good communicator with the ability to interface regularly with internal and external personnel at all levels.
• A driven professional with outstanding sales skills, customer service and team leadership.

Required Skills

• Sales Performance
• APAC Succession Planning
• Operational Excellence
• Fashion Product Knowledge
• Customer Experience
• Retail Team Leadership
• Merchandising
• Customer Satisfaction
• Planning
• Customer Service
• Maintenance
• Microsoft Office
• Leadership
• English
• Sales Management