Store Manager (Johor Bahru Branch)

Career Wise; Johor Bahru; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading restaurant management company in Johor Bahru is seeking an experienced Store Manager to oversee all aspects of store operations, ensuring high-quality dining services and achieving sales objectives. The ideal candidate will have a minimum of 5 years' managerial experience in the F&B industry, strong leadership, and communication skills, and proficiency in Microsoft Office. This role includes managing staff, enforcing financial procedures, and establishing positive customer relations. Competitive salary with performance bonuses offered.

Qualifications

• Minimum 5 years of managerial experience in the F&B industry.
• Proficient in Microsoft Office.
• Strong understanding of restaurant operations.

Responsibilities

• Oversee store operations to ensure excellent dining service.
• Lead staff to accomplish operational objectives.
• Manage human resources, finances, and materials.
• Enforce financial procedures to maintain profitability.
• Supervise daily work of Front-of-House Manager and Head Chef.
• Establish and maintain positive customer relations.
• Handle and resolve customer complaints effectively.

Skills

Leadership

Communication

Team Management

Problem-Solving

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Salary Range: RM6,000-RM7,500 + Performance Bonus

Job Responsibilities

• Oversee all aspects of store operations to ensure excellent dining service quality and achieve monthly sales and profit targets.
• Take full responsibility for store management, leading all staff to accomplish the companys operational and business objectives.
• Manage all human resources, finances, and materials within the store, ensuring strict compliance with company rules and regulations.
• Enforce financial procedures, monitor and control operating costs and inventory to maintain profitability.
• Supervise the daily work of the Front-of-House Manager and Head Chef, resolving operational issues promptly to maintain food and service quality.
• Execute marketing and promotional strategies from the head office, providing timely feedback to ensure business targets are met.
• Establish and maintain positive customer relations, expand the customer base, and enhance brand image through excellent public relations and customer service.
• Maintain accurate records of store assets, equipment, and inventory, preventing any loss or misuse.
• Handle and resolve customer complaints effectively, collect customer feedback, and implement improvements to maintain the restaurants reputation.
• Supervise and implement staff training to ensure employees possess strong professional knowledge, service skills, and positive attitudes.
• Lead and motivate the team, manage scheduling, performance reviews, and enforce reward and disciplinary actions according to company policy.
• Review and verify daily sales reports, purchasing and expense claims, and other financial documentation in accordance with company accounting standards.

Job Requirements

• Minimum 5 years of managerial experience in the F&B industry (experience in large restaurant chains preferred).
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to adapt to standardized corporate training and management systems.
• Strong understanding of restaurant operations (QSCQuality, Service, Cleanliness), staff management, sales, and profit control.
• Excellent leadership, communication, and team management skills.
• Able to work under pressure and thrive in a fast-paced environment.