Store Manager

Gentlewoman (M) Sdn Bhd; Subang Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A fashion retail company in Subang Jaya is seeking a Store Manager to lead the store team and ensure exceptional sales performance. Responsibilities include overseeing staff training, managing store operations, and driving sales targets. The ideal candidate has a bachelor's degree in Business Administration or Retail Management and at least 5 years of experience in fast fashion, including 3 years in a managerial role. This position requires strong leadership skills, effective communication, and the ability to thrive in a fast-paced environment.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Qualifications

• Minimum 5 years of experience in a fast fashion retail environment.
• At least 3 years in a managerial role.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Lead and motivate the store team to achieve strong sales.
• Oversee staff training and develop team members.
• Ensure compliance with company policies and standards.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Customer service

Education

Bachelor’s Degree in Business Administration or Retail Management

Job description

Requirements

• Bachelor’s Degree in Business Administration, Retail Management or related field.
• Minimum 5 years of experience in a fast fashion retail environment, with at least 3 years in managerial role.
• Strong leadership and people management skills.
• Effective communication, organization, and multitasking abilities.
• Strong analytical, decision-making, and problem-solving skills.
• High attention to detail with the ability to work in a fast-paced environment.
• Able to work a flexible schedule, including weekends and peak periods.
• Professional appearance and strong sense of fashion.

Responsibilities

• Lead, coach, and motivate the store team to achieve strong sales and service standards.
• Conduct performance evaluations, identify training needs, and develop team members for growth.
• Oversee staff training on product knowledge, selling skills, and store operating standards.
• Drive overall store sales performance and ensure KPIs are achieved.
• Set daily/weekly/monthly sales targets and monitor progress closely.
• Analyse sales performance, customer trends, and stock movement to develop improvement plans.
• Provide feedback to HQ/Buying team on sell-through, customer preferences, and trends.
• Oversee store operations including cash handling, stock control, staffing, and customer service.
• Ensure compliance with company SOPs, policies, health & safety standards, and audit requirements.
• Implement security measures to prevent theft, shrinkage, and unauthorised activities.
• Oversee proper handling, documentation, and reporting of damaged or broken merchandise.
• Ensure adherence to loss prevention SOPs, including regular checks and awareness training for staff.
• Oversee store visual merchandising standards to ensure brand guidelines are maintained.
• Ensure consistency across all aspects of the store including windows, mannequins and product displays.
• Ensure store layout and floor plans are optimised for product placement, customer flow, and sales maximisation.
• Provide direction to the Store Supervisor and VM team on seasonal launches and priority items.
• Manage store expenses, payroll cost, and operational budgets.
• Handle escalated customer issues and ensure timely resolution.
• Recruit, interview, and select suitable store staff.
• Manage staff attendance, scheduling, performance issues, and disciplinary actions.
• Prepare sales, stock, manpower, and operational reports.
• Lead daily briefings and communicate closely with HQ on store updates and needs.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided