Staff Specialist SC Customer Service (Japanese)

ams OSRAM; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Penang is seeking a Staff Specialist in Customer Service. The role involves managing interactions with key international accounts, requiring strong skills in both English and Japanese. Candidates must have 3-5 years of customer support experience, particularly in the semiconductor or automotive sectors. Proficiency in SAP and Salesforce is mandatory, along with excellent communication and problem-solving abilities. This position aims to support the company’s growth within a dynamic supply chain environment.

Qualifications

• Minimum 3-5 years related working experience.
• Proven customer support experience in International Supply chain.
• Fluency in business English and Japanese required.
• Experience in Semiconductor or Automotive industry preferred.

Responsibilities

• Manage customer interactions and demand fulfillment.
• Handle inbound B2B customer calls and inquiries.
• Participate in customer and project review meetings.
• Collaborate on customer-related matters.

Skills

Customer support experience

Conversational proficiency in Japanese

Active listening

Problem-solving abilities

Time management

Education

Bachelor's Degree or equivalent

Tools

SAP

Salesforce

Microsoft tools

Job description

Staff Specialist, SC Customer Service (Japanese)

Work as customer service representative with international key accounts in a modern, global Supply Chain environment

Proactive Order Management & close monitoring of order book and shipments

Ownership of end-to-end operational customer interaction and demand fulfillment

Strong Customer advocate whilst fostering company's best interests into account

Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner

Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets

Professionally handle customer escalation and allocation scenarios

Collaborate and provide cross functional support in customer related matters in dynamic working environment

Pre-requisites on Qualifications & Skills

Minimum 3-5 years related working experience

Proven customer support experience in International Supply chain;

Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled);

Good customer-facing skills, conversational proficiency and active listening;

Excellent written and verbal communication skills for effective interaction;

Entrepreneurial drive and with excellent problem-solving capabilities

Ability to multi-task, prioritize and manage time effectively,

Flextime availability required and ability to teamwork in a dynamic environment;

Must be fluent in business English and Japanese (able to read, write and speak)

Education status with Bachelor’s Degree or equivalent

ERP (SAP) proficiency is mandatory

High proficiency in CRM (salesforce), EDI and Microsoft tools,