Senior Technical Support Engineer

Crest Systems (M) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Malaysia is looking for an experienced Sr Technical Support Engineer. This role involves providing technical support and service, managing advanced system installations, and building strong customer partnerships. Candidates should have a degree in engineering or science, with knowledge in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) being highly advantageous. The position requires excellent communication skills and the ability to travel extensively within Malaysia.

Benefits

Attractive Salary with generous allowances

Performance-Based Incentives and annual Performance Bonus

Staff medical insurance

Overseas Training opportunities

Qualifications

• Minimum 3 years of experience in technical support or equipment maintenance.
• Knowledge and experience in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) is highly advantageous.
• Experience with high-precision instruments is an advantage.

Responsibilities

• Deliver on-site and remote troubleshooting and maintenance.
• Manage setup and calibration of advanced systems.
• Build strong customer relationships.
• Track key KPIs and drive service improvements.
• Collaborate with sales, applications, and engineering teams.

Skills

Technical support

Problem-solving

Communication skills

Analytical skills

Education

Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering

Degree in Science disciplines like Physics, Chemistry, or Biotechnology

Tools

AFM

Nano Indenters

De-capsulation Systems

Job description

The Role

We are looking for an experienced and dynamic Sr Technical Support Engineer to join our team. If you are technically sound, likes problem solving and thrives in a customer-facing role, we want to hear from you! Knowledge and experienced in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) is HIGHLY advantageous!

What You’ll Be Doing

• Technical Support & Service – Deliver on-site and remote troubleshooting, maintenance, and repairs to ensure equipment runs at peak performance.
• Installation & Commissioning – Manage setup, calibration, and start-up of advanced systems (AFM, Nano Indenters, Microscopes, Wafer Measurement, Contact Angle, De-capsulation Systems).
• Customer Partnership – Build strong relationships as a trusted advisor, supporting customers in achieving optimal system performance.
• Performance Monitoring – Track key KPIs (uptime, response time, MTBF, OEE) and drive improvements through proactive service.
• Team Collaboration – Work closely with sales, applications, and engineering teams for seamless customer support.

Perks and Benefits

• Attractive Salary with generous allowances.
• Performance-Based Incentives and annual Performance Bonus.
• Staff medical insurance.

What makes this role exciting

• Be exposed to leading-edge technology and scientific instrumentation used in global R&D and manufacturing.
• Build your career in a company that values continuous learning, technical excellence, and team collaboration.
• Supportive team environment with mentorship and career growth opportunities.
• Platform to apply your engineering background in real-world applications and client solutions.
• Overseas Training opportunities, including trips to conferences and other events.

What You’ll need to Succeed

• Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering — or in Science disciplines like Physics, Chemistry, or Biotechnology.
• Knowledge and experience in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) is highly advantageous.
• Minimum 3 years of experience in technical support or equipment maintenance. Diploma holders with relevant working experience will also be considered.
• Experience with high-precision instruments (e.g., AFMs, Nano Indenters, De-capsulation Systems) is an advantage.
• Background in semiconductor, electronics, or materials industries is a plus.
• Strong analytical and problem-solving mindset.
• Excellent communication and interpersonal skills — you’ll be working with customers, suppliers, and internal teams.
• Must possess own transport and be willing to travel extensively within Malaysia.