Sr. Service Engineer

Supermicro; Kulai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia seeks a skilled technician to deploy and maintain various data center systems. Responsibilities include troubleshooting, training, and providing exceptional customer service in hardware environments. The ideal candidate holds a Bachelor’s degree in a computer-related field, possesses strong diagnostics skills, and is fluent in English.

Qualifications

• Hands-on experience with servers.
• Certification or experience in Windows and Linux environments.
• Ability to lift at least 50 lbs.

Responsibilities

• Deploy, maintain, and troubleshoot servers and networking equipment.
• Resolve escalations and provide Linux support.
• Travel to data centers for hands-on training.

Skills

Hardware diagnostics

Technical communication

Project management

Time management

Customer service

Fluent in English

Education

Bachelor’s degree in computer-related field

Tools

Supermicro

EMC

DELL

HP

Nvidia

Job description

Essential Duties and Responsibilities

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands‑on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.
• On‑call rotation during weekends & holidays (in the future).

Qualifications

• Bachelor’s degree in a computer‑related field or equivalent professional experience.
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
• Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
• Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
• Proven break/fix and on‑site customer service experience.
• Strong technical communication skills for cross‑functional collaboration.
• Excellent written/verbal communication, project management, and time management skills.
• Ability to lift at least 50 lbs and stand for extended periods.
• Proficient in English - Fluent (spoken and written)