Sports Advisor Full Time (Decathlon Setia City Mall)

Decathlon Malaysia; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer in Shah Alam is seeking a passionate Sports Advisor to deliver outstanding customer service and ensure satisfaction. You will engage with customers, provide solutions for their needs, and develop relationships that enhance their shopping experience. This full-time role in a dynamic environment offers opportunities for career growth in sports retail.

Qualifications

• Passionate about sports and customer service.
• Strong communication skills to engage with customers.
• Ability to learn and understand technical features of products.

Responsibilities

• Welcome customers professionally and ensure satisfaction.
• Provide solutions for returns and complaints.
• Develop customer relationships both online and in-store.

Job description

Overview

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Our Newest Store at Decathlon Setia City Mall, Shah Alam which is Opening Soon! We are recruiting for all sports such as Mountain, Fitness, Running, Watersports, Wheels Sports and Team Sports. LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE? IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. To Customers
   • Welcome customers in a professional manner
   • Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
   • To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
   • Develop the network of customers both in store and online, to know them better and establish a personal relationship
   • Pass on sports passion and help customers discover new sports
   • Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
2. To Decathlon Malaysia
   • To know the ambition of the department and take action with the team to achieve it
   • Promote innovation and sports experience in store
   • Boost Decathlon Malaysia best sales by using resources and commercial tools
   • To put together the layout in store in accordance with implantation principles and guideline
   • Produce high-quality implantation based on Satisfied Customer Family (FCS)
   • Maintain the layout with good facing to make customers satisfied
   • To make sure that stock is accurate and available by using the automatic replenishment system
3. For Safety of People and Goods
   • Enforce basic safety and security standards in the departments.
   • To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
4. Development and Complementary Skills
   • Participate in training, develop the training skills and become a trainer

Note

This description reflects the original role content and aims to present responsibilities and expectations clearly. It does not include any additional details beyond the provided information.