Specialist, Partner Success (Taiwan Market)

Concentrix; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading customer engagement company in Kuala Lumpur is seeking an experienced professional to manage channel partner relationships. This role involves improving customer retention, conducting health checks, and providing training to the sales team. Proficiency in Mandarin and over 3 years of sales or channel experience are essential. The position offers a dynamic work environment with responsibilities that include managing customer interactions and ensuring high satisfaction levels. Candidates must be adept at problem-solving and CRM management.

Qualifications

• 3+ years of prior experience in sales or channel experience.
• Proficiency in Mandarin is mandatory.
• Experience with high-volume calling is preferred.
• Willingness to learn new technology.
• Experience coaching others or delivering training.

Responsibilities

• Improve customer retention and revenue growth.
• Conduct consultative reviews and health checks.
• Manage channel escalations and ensure prompt resolution.
• Guide calls and share best practices with channel partners.
• Maintain high level of CRM hygiene and customer satisfaction.

Skills

Sales/channel experience

Proficiency in Mandarin

Problem-solving skills

Coaching others

High volume calling

CRM hygiene

Tools

Salesforce.com

MS Office

Job description

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners

Conduct monthly/quarterly consultative reviews and health checks analyzing our needs

Create talk tracks specifically related to customer health and use predictive data to identify 'at‑risk' customers

Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams

Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business

Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products

Manage high volume of customer contacts through phone and email each day

Work with cross‑functional teams and management to improve sales processes and achieve a positive customer experience

Maintain a high level of CRM hygiene to ensure all relevant data is captured

May potentially attend vendor events

Requirements

3+ years of prior experience working in sales/channel experience

Proficiency in Mandarin is mandatory

Experience of high-volume calling

Willingness to learn new technology and data

Problem-solving skills with demonstrated ability to articulate the value and business process to a customer

Experience coaching others or training delivery

Excellent knowledge of MS Office programs

Experience using email, phone and video tools

Experience working with Salesforce.com or similar CRM

Maintain overall ownership and to function as single contact for Top Channel Partners

Other Information

Working Arrangement: On Site

Working Hours: Monday to Friday (9am to 6pm)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .