Specialist, Operational Excellence (OpEx)

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading crypto exchange is seeking a Specialist in Operational Excellence to enhance operational efficiency and improve customer experience. This role involves analyzing data and collaborating with teams to streamline processes in a fast-paced environment, offering growth prospects and competitive remuneration.

Benefits

Meal Allowance up to RM 500/month

Monthly Team Building

RM 2500 Benefits per annum (Training & Wellness)

Yearly Bonus

Convenient workplace (5 minutes walk from MRT TRX)

Excellent prospects for growth and promotion

Multinational working environment

Qualifications

• Minimum 3 years of experience in leading business analysts or operational excellence teams.
• Strong knowledge of continuous improvement frameworks.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Identify improvement opportunities based on data analysis and customer feedback.
• Lead process re-engineering initiatives in collaboration with internal and external stakeholders.
• Manage projects related to operational process improvements.

Skills

Lean Methodologies

Six Sigma

Kaizen

Analytical Skills

Process Engineering

Influencing Skills

Education

Bachelor or Master Degree in Business Administration or Related Field

Job description

Specialist, Operational Excellence (OpEx)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

The Operational Excellence (OpEx) specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence Specialist is mainly responsible for identifying areas of improvement within the group and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.

Key Responsibilities: What You'll be Doing:

Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.

Being the key contact point between OpEx, the operations team, and external stakeholders

Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.

Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.

Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.

Foster agile corporations and coordination across different functions during business incidents or crises.

Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.

Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Manage and oversee projects related to operational process improvements from initiation to completion.

Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Requirements: What We Look For In You

Bachelor or master Degree in business administration, engineering, operations management, or a related field

Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement

Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.

Proven analytical, documentation, process engineering skills.

Demonstrated ability to build trust and facilitate consensus among cross-functional teams

Ability to manage through complexity to identify solutions and deliver results

Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization

Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities

Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Why Join Us?

• Competitive remuneration package
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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