Specialist I - Control Center

AmerisourceBergen; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading logistics firm in Kuala Lumpur is seeking a customer service representative for shipment logistics. You will handle email correspondence, create and validate orders, and ensure compliance with shipping regulations. Ideal candidates will have an associate or bachelor’s degree in a related field and experience in operations management. This role requires strong communication and problem-solving skills, as well as the ability to work flexibly, including weekends and holidays.

Responsibilities

• Answer customer service emails professionally.
• Create shipment orders for domestic and international routes.
• Validate new orders for accuracy.
• Work closely with global customer service teams.
• Advise on regulatory requirements for imports.
• Monitor shipments and adapt to deviations.
• Provide customer updates on shipment status.

Skills

Effective English communication

Critical thinking

Customer service skills

Organization

Teamwork

Technology savvy

Problem-solving

Geography knowledge

Attention to detail

Self-motivated

Education

Associate or bachelor’s degree in business, supply chain management or a related field

Job description

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES

• Professionally answer emails directed to the Customer Service Department
• Create new shipment orders for both domestic and international routes.
• Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
• Works closely with all global customer services teams.
• Utilize World Courier’s operational tools to search import requirements.
• Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
• Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
• Entering clear and precise notes/instructions of customer expectations into the job file.
• Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better.
• Monitoring shipment during transport and reacting flexibly to any deviation from the plan.
• Give proper instructions to Ops to handle the shipment correctly.
• Communicate with national and international stations and agents.
• Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones.
• Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).
• Compliance with all appropriate policies, procedures, safety rules, and regulations.
• Performs related duties as assigned.

Level I - Shipment Types

• Drug/Biological domestic, exports and imports
• Packaging placement
• Shipments < 1000 lbs.
• Human or mouse origin

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Associate or bachelor’s degree in business, supply chain management or a related field preferred. 1-2 years’ experience in logistics and/or operations management

REPORTS DIRECTLY TO

Control Center Department Supervisor or Manager

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS

Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include:

• Effective English communication, including writing, speaking, and interpersonal communication.
• Quick critical thinking and problem-solving abilities
• Excellent customer service and client relations skills
• Organization and time management skills.
• Good collaboration and teamwork abilities
• Ability to work in a fast-paced environment.
• Ability to use computers, software, and other technology to manage shipping orders and communicate.
• Understanding of the supply chain, including common obstacles and effective solutions
• Strong geography knowledge
• Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
• Strong organizational skills, and attention to detail
• Self-motivated and uses own initiative.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned