Spa Therapist

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking a Spa Therapist for the Waldorf Astoria Kuala Lumpur. In this role, you will provide professional treatments, including massages and facials, while ensuring exceptional guest experiences. Strong communication and customer service skills are essential. You will also be responsible for maintaining treatment rooms, promoting skincare products, and collaborating with team members. Previous experience in a similar role is required. This position offers a chance to work in a luxurious environment that values hospitality.

Qualifications

• Previous experience in a similar role.
• Ability to respond courteously and attentively to client requests.
• Strong ability to promote services based on in-depth knowledge.

Responsibilities

• Deliver a wide range of treatments including massages and facials.
• Recommend and retail skincare products to guests.
• Ensure cleanliness and organization in all work areas.
• Collaborate as a supportive team player.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Job description

Overview

Spa Therapist - Waldorf Astoria Kuala Lumpur (Job Number: HOT0CA01)

Work Location: Waldorf Astoria Kuala Lumpur, 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

Spa Therapists provide professional treatments, including body and facial therapies, with a focus on exceeding guest expectations, delivering each service thoroughly within the given time while offering personalized care and attention.

Responsibilities

• Deliver a wide range of treatments, including massages, facials, and beauty services, as outlined in the spa menu.
• Recommend and retail skincare products to guests, complete consultation forms accurately, and maintain treatment rooms to the highest standards in line with spa guidelines.
• Handle special guest requests, including preferences for therapists and treatment methods.
• Follow a customer-first approach by promptly attending to guest needs and ensuring a positive experience.
• Show empathy and intuition, especially when supporting guests during special occasions or celebrations.
• Communicate effectively with guests and colleagues, take responsibility, and proactively solve problems while remaining flexible to changing work requirements.
• Collaborate as a supportive team player, helping colleagues achieve shared goals.
• Adhere to departmental operating procedures and suggest improvements to facilities and operations when appropriate.
• Ensure all spa, fitness, and hotel activities meet Waldorf Astoria Brand standards.
• Uphold service standards and participate in service quality reviews.
• Provide guidance and hands-on support in training new employees, ensuring they understand their responsibilities and company protocols while fostering teamwork.
• Oversee the smooth daily opening and closing of the spa.
• Maintain cleanliness and organization in all work areas.
• Maximize treatment room usage by ensuring efficient scheduling, cleaning rooms, and replacing towels after each session.
• Perform other reasonable duties as assigned. Management reserves the right to update job description at its discretion and without prior notice.

Qualifications

• Courteous and attentive responses to client requests are a key part of the role.
• Strong communication skills and the ability to confidently promote services and products through in-depth knowledge and expertise.
• Strong interpersonal skills.
• Committed to delivering a high level of customer service.
• Excellent attention to detail.
• High standards of cleanliness.
• Ability to work in a consistently professional and helpful manner.
• Previous experience in a similar role.

About Hilton

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!