Spa Manager Club Med Cherating

Club Med; Kota Kinabalu; On-site; MYR 126,000 - 212,000; Full time

Job summary

A premier resort company in Kota Kinabalu is seeking a Spa Manager to enhance guest experience through personalized service and effective team management. You will coordinate spa operations for a large clientele and drive promotional activities, ensuring high standards of customer satisfaction and team performance. Opportunities for professional development are also provided.

Qualifications

• Experience in delivering exceptional customer service.
• Ability to manage spa operations and a team effectively.
• Strong promotional and sales skills.

Responsibilities

• Coordinate and promote the Spa area within the Resort.
• Manage a team of 5 to 17 employees.
• Ensure quality customer relations.
• Monitor stock status and establish orders.
• Motivate teams around defined objectives.

Skills

Personalised service

Communication

Team management

Sales promotion

Job description

Overview

Take advantage of an exceptional work environment: high-end spaces with a refined and elegant design. A moment of relaxation with a view of the sunset, a treatment with essential oils after a hike or a day of skiing.

The Spa at Club Med has a little something extra. We have chosen to entrust you with these moments of well-being alongside the biggest names in spa and beauty: Sothys, Cinq Mondes, Comfort Zone, Mandara Spa, Payot, l'Occitane.

You will be trained in the treatment protocol and in the sale of products from our major brands. These trainings, materialized by a certificate, are recognized by the professionals of the well-being. The world opens up to you!

You are

Attentive, you offer a personalised service and a unique experience to each customer. Relaxing, you give off a Zen attitude and thanks to you time seems to stop. Challenger/Performer, you like to take on new challenges to develop the Spa's turnover (products and services) and guarantee the satisfaction of our customers.

You will

• Develop yourself by benefiting from professional training on the protocols of renowned brands such as Sothys, Cinq Mondes or Payot
• Coordinate and promote the Spa area within the Resort (600 to 1200 clients)
• Manage a team of 5 to 17 employees
• Manage the economic and qualitative results of the Resort's spa
• Ensure the quality of customer relations by strengthening the Club Med culture and spirit
• Promote and set up commercial activities within the Resort
• Monitor stock status, identify supply needs and establish orders
• Work in collaboration with other Resort services (laundry, bar, restaurant, etc.)
• Unite and motivate your teams around defined objectives and support them in their development
• Guarantee compliance with Club Med health and safety rules as well as maintenance of the resort's assets

In becoming a G.O Spa Manager, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

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