Distribution Center Manager

J&T Express; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A logistics management company in Malaysia is looking for a Sorting Center / Distribution Center Manager to oversee day-to-day operations and manage efficiency in parcel processing. The ideal candidate will have 3–5 years of logistics experience, including managerial roles, and possess strong leadership, problem-solving, and operational management skills. Responsibilities include ensuring compliance with company policies, fostering a safe work environment, and driving process improvements to enhance service quality and operational efficiency.

Qualifications

• 3–5 years of experience in logistics, distribution, or sorting center operations.
• 1 year in a managerial role.
• Ability to manage large teams.

Responsibilities

• Oversee and coordinate sorting center activities for operational excellence.
• Ensure timely and accurate parcel processing.
• Identify and implement process improvements.

Skills

Leadership

Problem-solving

Decision-making

Operational improvements

Team management

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field

Job description

Sorting Center / Distribution Center Manager

The Sorting Center Manager is responsible for managing the day-to-day operations of the sorting/distribution center. This role ensures smooth parcel processing with a focus on operational efficiency, cost control, service quality, safety, and team development.

Operational Management

• Oversee and coordinate all sorting center activities to achieve operational excellence.
• Ensure timely and accurate parcel processing to meet delivery schedules.
• Enforce company policies, SOPs, and compliance requirements.
• Identify and implement process improvements to support business growth.

Process Optimization

• Streamline sorting procedures to maximize efficiency and minimize errors.
• Drive standardization of processes across the center.
• Analyze operational data and implement corrective actions where needed.
• Manage workforce planning to meet operational demand, especially during peak seasons.
• Recruit, train, and lead sorting center teams.
• Set KPIs, monitor staff performance, and provide feedback and coaching.
• Build a safe, positive, and results‑oriented workplace culture.

Quality Control & Safety

• Maintain service standards through robust quality control measures.
• Monitor misclassification, loss, and complaints; implement preventive solutions.
• Manage emergency situations and ensure workplace safety compliance.
• Foster a culture of safety awareness and accountability.

Reporting & Communication

• Prepare and present operational reports to senior management.
• Maintain clear communication channels between local and international teams.
• Collaborate with cross‑functional departments to ensure seamless operations.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• At least 3–5 years of experience in logistics, distribution, or sorting center operations, with 1 year in a managerial role.
• Strong leadership, problem‑solving, and decision‑making skills.
• Proven ability to drive operational improvements and manage large teams.
• Flexible, proactive, and results‑driven.