Solutions Engineer (Consulting & Managed Services)

Consulting & Managed Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology consulting firm in Kuala Lumpur is seeking a Solutions Engineer to perform system health checks, handle support tickets, and implement Microsoft Azure and M365 solutions. Candidates should hold a Bachelor's Degree in Computer Science or a Diploma with relevant experience. Strong communication and knowledge of Microsoft technologies are essential. This role offers opportunities for mentorship and significant interaction with customers to drive solutions forward.

Qualifications

• Bachelor's Degree in Computer Science or relevant field or Diploma with 3 years experience.
• Strong verbal and written communication skills are required.
• Knowledgeable in Microsoft technologies and related skills.

Responsibilities

• Perform system health checks and preventive maintenance across Cloud, Network, and Security.
• Handle level 12 support tickets and investigate issues.
• Configure and implement Microsoft Azure, M365, Data and AI solutions.

Skills

System health checks

Preventive maintenance

Microsoft Azure

Microsoft M365

Interpersonal skills

Education

Bachelor's Degree in Computer Science/Information Technology

Diploma with 3 years working experience

Tools

Microsoft technologies

Job description

Solutions Engineer (Consulting & Managed Services)

• Perform system health checks and preventive maintenance across Cloud, Network, and Security systems.
• Handle level 12 support tickets, investigate issues, and apply fixes.
• Configure and implement Microsoft Azure, M365, Data and AI solutions.
• Assist in project rollout activities (installation, migration, testing, handover).
• Create and update customer reports (uptime, ticket status, performance).
• Conduct meetings with customers to review preventive findings or issues.
• Maintain technical documentation and SOPs for repeatable processes.
• Collaborate with Solution Architects on solution validation and deployment.
• Mentor interns in performing monitoring and documentation tasks.

Education and/or Work Experience Requirements:

• Bachelor's Degree in Computer Science/Information Technology or Diploma with 3 years working experiences in relevant field.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification with experience in Microsoft Azure or Microsoft 365 as a bonus.
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, good interpersonal skills with the ability to drive change in unstructured environments.
• Must be able to work on a rotational shift arrangement when required.

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