Solution Sales Specialist (Sandakan)

Boost; Sandakan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital payment provider in Sandakan is seeking a candidate to onboard new merchants and manage relationships effectively. The role requires at least a Bachelor's degree and one year of outdoor sales experience. The ideal candidate should demonstrate strong communication, problem-solving skills, and be proficient in Microsoft Excel and PowerPoint. This six-month contract role offers opportunities in a dynamic team environment.

Qualifications

• At least 1 year of outdoor sales experience.
• Good track record with setting up processes and improving productivity.
• Highly motivated problem solver.

Responsibilities

• Onboard new merchants onto the Boost platform.
• Manage relationships with merchants through calls and emails.
• Work collaboratively with Customer Service and Onboarding teams.

Skills

Outdoor sales experience

Excellent Microsoft Excel

Excellent verbal and written communication skills

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Job description

Overview

6 months contract role

Responsibilities

• Onboard new merchants onto the Boost platform via Self Registration portal.
• Manage relationships with merchants on follow -ups of documents required to be onboarded through calls and emails.
• Work collaboratively across the organisation with Customer Service and Onboarding team to optimize and scale current processes.
• Implement new initiatives to enhance the tracking reliability of Boost merchants and understand merchant behaviour.
• Work with the Customer Service team to problem-solve merchant related issues such as rejected documents and proactively implement solutions to prevent future recurrences.
• To manage POSM’s to be sent out the merchants once they have been approved for Boost.
• To assist in sending POSM’s to agency that are involved in conducting maintenance for Boost merchants.
• To conduct/escalate primary deployments for Cash, POS, & TPA merchants.
• To assist on reverse collections of TPA terminals.
• Improve SLA on quotation, invoice, PO submissions.
• Create a memorandum and follow ups on payment status.

Qualifications

• Bachelor’s degree
• At least 1 year of outdoor sales experience
• Good track record with setting up processes and improving productivity.
• Excellent with Microsoft Excel & PowerPoint functions.
• Highly motivated problem solver able to identify issues and provide solutions in a fast-paced start-up environment.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Willing to work independently and under pressure.