Solution Architect cum Project Manager

REDtone; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading tech solutions provider in Malaysia is looking for a Solution Architect and Project Manager to customize a B2B and B2C CRM platform. The role involves managing the project lifecycle, ensuring effective communication with clients and teams, and overseeing technical implementations. Ideal candidates will possess a degree in IT, project management experience, and strong problem-solving skills to adapt solutions to client needs. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Bachelor's degree in a related field.
• Project management certification is a plus.
• Experience working with B2B and B2C CRM systems preferred.
• Proven ability to manage projects from initiation to completion.
• Effective communication with the CRM development team in China.

Responsibilities

• Analyze customer needs and design tailored CRM solutions.
• Define project scope, create plans, and manage timelines.
• Serve as primary technical contact for clients.
• Ensure successful customization and implementation of CRM.
• Deliver training and create technical documentation.

Skills

CRM system design

Project management

Cross-cultural communication

Problem-solving

Technical consultation

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Project management certification (e.g., PMP, PRINCE2)

Tools

Project management tools

CRM platforms

Job description

The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to understand their business needs, utilizing the CRM platform’s functionalities, and overseeing the project lifecycle to ensure timely delivery and successful implementation. The role also requires regular communication with the CRM development team in China to resolve any technical issues and ensure alignment. A strong combination of technical expertise, project management skills, and cross-cultural communication is essential.

Duties and responsibilities

• Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
• Provide technical consultation and validate solutions through PoCs and feasibility assessments.

Project Management

• Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
• Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.

Client Engagement

• Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
• Provide post-implementation support to ensure customer satisfaction.

Collaboration with Technical Team

• Work closely with the technical team to ensure smooth implementation and customization of solutions.
• Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.

Customization & Implementation

• Lead the customization and integration of CRM solutions to meet specific client needs.

Training & Documentation

• Deliver customer training and create technical documentation for smooth handover and support.

Qualifications and requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
• Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
• Ability to communicate effectively with the CRM development team in China on technical matters.

Skills and experience

Technical Skills

• Proficiency in designing and implementing scalable solutions using CRM platforms.
• Strong understanding of system integrations, APIs, web services, and databases.
• Familiarity with cloud services and infrastructure.

Project Management

• Knowledge of project management methodologies (Agile).
• Experience using project management tools for planning and tracking progress.

Experience

• Prior experience as a Solution Architect or in a similar technical role.
• Experience working in cross-functional teams and collaborating closely with technical staff.
• Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
• Strong leadership and collaboration skills, with experience working closely with technical teams and customers.

Problem-Solving & Adaptability

• Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.