Software Support - POS

Autocount; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic technology firm in Malaysia is seeking support specialists to assist clients with their POS products. Candidates should have a diploma in IT or a related field and demonstrate strong communication skills in both English and Bahasa Malaysia. Responsibilities include providing technical support, troubleshooting issues, and preparing knowledge documents to enhance user experience. The company offers various benefits, including medical, dental, and a friendly, innovative work environment.

Benefits

Parking Subsidy

Medical and Dental benefits

Training and guidance provided

Smart casual working attire

Sports Activities

Qualifications

• Able to communicate clearly with users.
• Tech-savvy with knowledge of POS hardware and Windows OS troubleshooting.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide support to clients via phone, email, and live chat.
• Handle, troubleshoot and resolve issues related to POS product.
• Log cases in the system and follow up until resolution.
• Prepare/update FAQs and knowledge base articles.
• Document recurring issues to improve products.

Skills

Communication in English

Communication in Bahasa Malaysia

Analytical skills

Problem-solving skills

Customer service orientation

Familiarity with POS systems

Technical knowledge of retail and F&B

Knowledge in Microsoft SQL

Fluent in Mandarin

Education

Diploma/Degree in Information Technology

Job description

Responsibilities

Provide support to clients/dealers via phone, email, live chat, support portal and remote access.

Handle, troubleshoot, and resolve issues related to POS product.

Guide users on system functions, workflows, and recommended practices.

Log all cases clearly in the system and follow up until resolution.

Reproduce issues reported by clients and identify possible root causes.

Escalate unresolved or complicated cases to the team lead/R&D with detailed information, steps and screenshots.

Prepare/update FAQs, knowledge base articles and user guides.

Document recurring issues and provide feedback to improve product features or processes.

Contribute ideas to improve support efficiency and customer satisfaction.

Requirements

Diploma/Degree in Information Technology or relevant field.

Able to communicate in both English and Bahasa Malaysia.

Tech savvy with working knowledge of retails and F&B are added advantage.

Knowledgeable in Microsoft SQL will be added advantage.

Service-minded, patient, and able to communicate clearly with users.

Strong analytical and problem-solving skills.

Candidates fluent in mandarin is added advantages as role requires candidates to deal with mandarin speaking clients.

Familiar in POS hardware, networking and Windows OS troubleshooting.

Fresh graduates are encouraged to apply for this position.

Benefits

• Parking Subsidy
• Full-stocked fridge and pantry: coffee, tea, biscuits and etc.
• Medical, Dental and Optical benefits, Hospitalization & Surgical Insurance and Group Personal Scheme.
• Training and guidance provided
• Smart casual working attire
• Festive seasons and birthday celebrations
• Sports Activities (Badminton & Pickleball)

Why Join Us

AutoCount is a vibrant and youthful company - Join a fun and fast growing team.

We aspire to be the most preferred brand in the Asia and you can be part of the success story of AutoCount.

Provide our employees a stable work environment with equal opportunity for learning and personal growth.

Provide a competitive salary & benefits package.

We encourage creativity and innovation for improving the effectiveness of the company.

Maintain open two-way communication between employees, management and customers.

We encourage work life balance practice in the company.

Friendly working environment