Software Support Engineer - Accounting & POS (Mandarin)

Logical Asia Sdn Bhd; Plentong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A software solutions provider in Malaysia is seeking candidates for a role focusing on customer support for accounting, POS, and payroll software. This position requires providing technical assistance and training clients through various communication methods. Ideal candidates will have a diploma in Information Technology and be fluent in both Mandarin and English. Experience in software support is beneficial, and familiarity with accounting software is a plus. The company offers competitive salaries with incentives and opportunities for career growth.

Benefits

Competitive salary with incentives

Career growth opportunities

Supportive team environment

Hands-on experience with software

Qualifications

• Fluent in Mandarin and English, essential for customer support.
• Experience in software support or IT helpdesk is an advantage.
• Familiarity with accounting and business software is beneficial.

Responsibilities

• Provide technical assistance and troubleshooting for software.
• Identify and resolve software issues efficiently.
• Guide clients on software usage through various communication channels.
• Assist with software installation and configuration.
• Maintain clear communication with customers.
• Collaborate with sales and development teams.
• Create and update support materials and guides.
• Stay updated on product features and industry trends.

Skills

Technical assistance

Issue resolution

Client communication

Software training

Education

Diploma in Information Technology

Job description

A software solutions provider in Malaysia is seeking candidates for a role focusing on customer support for accounting, POS, and payroll software. This position requires providing technical assistance and training clients through various communication methods. Ideal candidates will have a diploma in Information Technology and be fluent in both Mandarin and English. Experience in software support is beneficial, and familiarity with accounting software is a plus. The company offers competitive salaries with incentives and opportunities for career growth.