Software Support Engineer

Towam; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a qualified candidate for a role involving software installation and technical support. The ideal applicant should have a diploma in Mechatronics Engineering and strong skills in PLC programming and troubleshooting. Responsibilities include performing diagnostics, managing jobs to meet schedules, training users, and reporting to management. Fresh graduates are encouraged to apply for this dynamic opportunity.

Qualifications

• Minimum Diploma in Mechatronics Engineering or equivalent.
• Fresh graduates are welcome to apply.
• Experience in PLC programming and debugging required.

Responsibilities

• Conduct software installation and confirm customer specifications.
• Perform diagnostic checks on the system and provide solutions.
• Manage and coordinate jobs to meet manufacturing schedules.
• Provide technical support to the manufacturing department.
• Prepare operation manuals and provide training to users/customers.
• Compile machine data and report status after work is done.
• Provide timely reports to section manager.

Skills

PLC programming

Troubleshooting skills

Time management

Communication skills

Analytical skills

Education

Diploma in Mechatronics Engineering

Job description

Responsibilities

Conduct software installation and confirm customer specification of machine.

Perform diagnostic check on system, isolate the problem and provide solution.

To manage and coordinate jobs to meet manufacturing schedule.

Provide technical support to manufacturing department.

Prepare operation manual and provide training o users/ customers.

Compile the machine data and report the machine status after job done.

Provide timely reports to section manager or department head.

Requirements

• Candidate must possess minimum Diploma in Mechatronics Engineering or equivalent.
• Fresh graduated are welcome to apply.
• Experience in PLC programming and debugging are required for this position.
• Knowledge in schematic diagram and assemble drawing .
• Willing to travel locally and to be prepared to extend long working hours.
• Strong analytical and troubleshooting skills.
• Good time management and communication skills.
• Able to muti-task and able to work under pressure to meet delaines.