Software Support

Logical Asia Sdn Bhd; Plentong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A software solutions provider in Malaysia is seeking candidates for a role focusing on customer support for accounting, POS, and payroll software. This position requires providing technical assistance and training clients through various communication methods. Ideal candidates will have a diploma in Information Technology and be fluent in both Mandarin and English. Experience in software support is beneficial, and familiarity with accounting software is a plus. The company offers competitive salaries with incentives and opportunities for career growth.

Benefits

Competitive salary with incentives

Career growth opportunities

Supportive team environment

Hands-on experience with software

Qualifications

• Fluent in Mandarin and English, essential for customer support.
• Experience in software support or IT helpdesk is an advantage.
• Familiarity with accounting and business software is beneficial.

Responsibilities

• Provide technical assistance and troubleshooting for software.
• Identify and resolve software issues efficiently.
• Guide clients on software usage through various communication channels.
• Assist with software installation and configuration.
• Maintain clear communication with customers.
• Collaborate with sales and development teams.
• Create and update support materials and guides.
• Stay updated on product features and industry trends.

Skills

Technical assistance

Issue resolution

Client communication

Software training

Education

Diploma in Information Technology

Job description

Logical Asia Sdn Bhd provides Accounting, POS, and Payroll software solutions to small and medium enterprises. With over 10 years of experience, we help businesses streamline operations, reduce manual work, and make smarter decisions.

Why Join Us?

Competitive salary with performance-based Basic + incentives, can up to 15 months salary.

Training and career growth opportunities.

Supportive and collaborative team environment.

Hands‑on experience with industry‑leading business software.

What you will be doing (Key Responsibilities)

• Customer Support: Provide technical assistance and troubleshooting for Accounting, POS, and Payroll software.
• Issue Resolution: Identify, diagnose, and resolve software issues efficiently.
• Software Training: Guide clients on software usage through calls, emails, or onsite visits.
• Installation & Setup: Assist customers with software installation, configuration, and updates.
• Client Communication: Maintain clear, professional communication with customers to ensure satisfaction.
• Collaboration: Work closely with the sales and development teams to address customer needs.
• Documentation: Create and update support materials, FAQs, and troubleshooting guides.
• Continuous Learning: Stay updated on product features, industry trends, and software updates.

What do we need from you (Job Requirements)

• Education Level: Diploma qualifications in Information Technology field, fresh graduate is encouraged to apply.
• Languages: Fluent in Mandarin, Malaysia and English.
• Experience in software support, IT helpdesk, or a related field.
• Familiarity with Accounting, POS, and Payroll software is a plus.
• Willingness to travel for onsite support when necessary.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.