Software Field Service Engineer (Klang)

Reeracoen Recruitment; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a skilled technician for the installation and commissioning of automated warehouse systems in Port Klang. Responsibilities include inspecting products, liaising with clients, and ensuring safety standards in potentially hazardous environments. Benefits include medical allowances and performance-related bonuses, alongside competitive annual leave. The ideal candidate should be able to troubleshoot and work at heights, contributing to customer satisfaction through efficient service delivery.

Benefits

Bonus based on company performance

Medical allowance (RM500 per year)

OT allowance

Night shift allowance

Parking fee (RM200/month)

Qualifications

• Ability to work safely in environments near moving mechanical parts and electrical systems.
• Experience with installation, adjustment, and commissioning of automated systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Carry out production, service, repair, and inspection of products.
• Liaise with customers regarding installation requirements.
• Prepare service reports after task completion.

Job description

Job Summary

Installation, adjustment and commissioning of automated warehouse systems at customer sites (factories and construction sites)

Responsibilities

• Carry out production, service, repair, installation, inspection of customer’s supplied product & equipment
• Work at heights (steel racking structures)
• Liaise with customer or contractor on the installation requirements
• Inform Superior of additional requirements from customers.
• Carry out receipt and inspection of customer supplied products and equipment
• Ensure tasks are assigned met the acceptance criteria as per technical manual and customers’ requirements.
• Assist in preparing the design, drawing and documentation for customer’s technical requirement
• Responsible for equipment ownership while in handling and usage of inspection, measuring and test equipment
• Commissioning of equipment after installations.
• Identify and record quality issues related to products and services.
• Prepare service report after completed the assigned task
• Work closely with contractor & sub-contractor as and when required by the customer project
• To perform other ad‑hoc task as and when required by the Service Manager

Work Environment

While performing the duties of this job, the employee must have the ability to work safely at a customer factory environment near moving mechanical parts and electrical systems. The employee occasionally works in high, precarious or confined places and there is a possibility of being exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Overseas After‑sales Service (Not so soon)

• After‑sales service and support.
• Preventive Maintenance Inspection (Using customer wise Checklist).
• Corrective measures (troubleshooting, on‑site visits when replacing software, post‑replacement testing, etc.)

Benefits

• Bonus : (depends on company performance)
• Medical allowance (RM500 per year)
• OT allowance
• Night shift allowance
• 200RM/month + parking fee

Annual Leave

• Less than 2 years of employment = 10 days
• 2–5 years of employment = 12 days
• After 5 years of employment = 16 days