Social Media Operations Specialist

Jobstreet Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment platform is looking for a Community & Social Media Operations Specialist to enhance community engagement and manage social media channels. In this role, you will moderate global Web3 communities and act as the primary contact for community members. The ideal candidate should possess excellent communication skills and experience in fostering community relationships. This position offers a dynamic opportunity to improve community health and drive long-term participation.

Qualifications

• Experience in managing community channels on platforms like Twitter, Discord, and Telegram.
• Strong interpersonal skills to interact with community members effectively.
• Ability to analyze engagement metrics and implement improvements.

Responsibilities

• Moderate global Web3 community channels actively.
• Respond to community inquiries regarding project details.
• Manage partnerships with KOLs and community contributors.

Skills

Community moderation

Communication

Content creation

Analytical skills

Job description

Community & Social Media Operations Specialist

We are looking for a Community & Social Media Operations Specialist to serve as the bridge between our community and the project team. You will play a key role in protecting the project’s reputation while fostering long-term community engagement and ecosystem growth.

Responsibilities:

• Operate and moderate global Web3 community channels (e.g. Twitter/X, Discord, Telegram), ensuring timely, respectful, and empathetic communication.
• Act as the first point of contact for community members, addressing questions, feedback, and concerns related to the project, roadmap, and ecosystem.
• Expand and manage community partnerships, including KOLs, community nodes, and ecosystem contributors, to support user growth and engagement.
• Plan and execute community-driven campaigns such as referral programs, NFT or token airdrops, AMAs, and ecosystem events.
• Coordinate content creation including tutorials, project updates, and campaign copy, and support targeted distribution across community channels.
• Analyze community engagement, retention, and user quality metrics to improve community health and long-term participation.