Fraud Analyst

UOB; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking a Fraud Dispute Operations Officer in Selangor, Malaysia. This role involves managing fraud dispute operations, engaging with customers throughout the dispute process, and preparing detailed case write-ups. Strong analytical skills and a focus on customer experience are essential. The bank values diversity and inclusion, offering equal opportunity employment. If you possess the requisite skills and expertise, there's a chance to make a meaningful difference in a dynamic environment.

Qualifications

• Experience in managing fraud disputes and operations.
• Ability to engage with customers effectively during disputes.
• Capable of preparing detailed case write-ups.

Responsibilities

• Manage all aspects of fraud dispute-related operations.
• Engage with customers throughout the dispute process.
• Ensure clear and timely post-dispute communications.

Skills

Strong analytical skills

Attention to detail

Customer service orientation

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Fraud Dispute Operations Officer is responsible for managing all aspects of fraud dispute-related operations. This includes engaging with customers throughout the dispute process, preparing detailed case write-ups, and ensuring clear and timely post-dispute communications. The role requires strong analytical skills, attention to detail, and the ability to maintain compliance while delivering exceptional customer experience.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference