Smartcare Service/Platform Engineer - MRO SEC

Huawei Technologies; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Smartcare Service/Platform Engineer to enhance service quality and user experience through the CEM platform. Responsibilities include designing and deploying the platform, performing system testing, and ensuring customer satisfaction. Candidates should have at least a Bachelor's Degree and a minimum of 3 years' experience in telecommunications and engineering, with a solid understanding of network protocols. Excellent communication and teamwork abilities are essential for success in this dynamic environment.

Qualifications

• Candidate must possess at least a Bachelor's Degree in a relevant field.
• Minimum 3 years of experience in the telecommunications and engineering industry.
• Proficient knowledge of network protocols and data communication.

Responsibilities

• Deliver CEM platform solution for improved service quality.
• Support platform deployment, testing, and maintenance activities.
• Clarify integration requirements and complete design implementation.

Skills

Telecommunication experience

Engineering skills

Programming skills

Communication skills

Teamwork

Education

Bachelor's Degree in Engineering or related field

Tools

SQL

Job description

Smartcare Service/Platform Engineer - MRO SEC

Focus area is to deliver CEM platform solution to facilitate the project team on improving service quality and user experience and data analytical

Deliver the service analysis module of the Smartcare CEM solution according to the contract and customer requirements, and take responsibility for the successful delivery, acceptance, and customer satisfaction of the service analysis module.

To involve in platform solution design including site survey, platform design (HLD and LLD), IP design & lanswitch configuration

To support & carry out platform deployment activities including hardware & software setup, data integrity verification

To support in platform functionalities testing and verification

Platform maintenance activities including routine platform audit, health check and troubleshooting platform issue

Clarify integration requirements and solutions with customers, complete integration solution design, implementation, and acceptance based on the project delivery content.

Perform major maintenance operations, such as upgrade, capacity expansion, and service adjustment.

Has programming skillset in developing use cases with the used of the available data (added advantage)

Candidate Requirement:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.

Min 3 years of telecommunication & engineering experience in telco & IT industry

Have basic command of CS or PS services and signaling procedures with basic command of professional knowledge about network protocols, data communication, and network security.

Have a basic command of the service signaling process of the wireless and core network and customer complaint handling.

Have a proficient command of the wireless communication network architecture

Have the engineering/maintenance of wireless/core network/datacom in the mobile communications domain

Have general knowledge of basic database principles, SQL syntax and SQL logic, and experience in database application development and O&M is preferred

Excellent team spirit with good communications and interpersonal skills.

Able to work well in a fast-paced changing and experience working with cross-cultural teams would be desirable.