Smart Home IoT Live Chat Support – After-Sales Expert

DM Dasher; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart home technology company in Malaysia seeks a Technical Support (Live Chat) representative for IoT and after-sales service. The role involves providing friendly support through live chat, managing product shipments, and handling returns with a customer-centric approach. Candidates should be passionate about IoT products, fluent in中文, English, and Bahasa Malaysia, and have a typing speed of at least 40 words per minute. Opportunities for growth, innovative work culture, and attractive benefits await the right candidate.

Benefits

Annual Increment

Performance Bonus

Medical Benefit

Laptop provided

Trip Vacation Voucher

Staff Discount

Qualifications

• Must have a passion for the latest smart home IoT products.
• Ability to communicate effectively in three languages.
• Typing speed of at least 40 words per minute is required.

Responsibilities

• Provide friendly and professional after-sales service via live chat.
• Manage the product shipment process from inspection to delivery.
• Handle returns and refunds with a customer-centric approach.

Skills

Passionate about smart home IoT products

Good command in 中文, English, and Bahasa Malaysia

Typing speed of 40 words or above per minute

Basic Microsoft Excel skills

Job description

A leading smart home technology company in Malaysia seeks a Technical Support (Live Chat) representative for IoT and after-sales service. The role involves providing friendly support through live chat, managing product shipments, and handling returns with a customer-centric approach. Candidates should be passionate about IoT products, fluent in中文, English, and Bahasa Malaysia, and have a typing speed of at least 40 words per minute. Opportunities for growth, innovative work culture, and attractive benefits await the right candidate.