Site & Operations Manager

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading leisure and hospitality company in Malaysia seeks a Site & Operations Manager to oversee daily operations at Eufloria, Malaysia’s premier floral theme park. Responsibilities include managing guest services, ensuring safety compliance, and coordinating with horticulture teams. The ideal candidate will have over 5 years of experience in operations management and a passion for enhancing the guest experience. This position offers a unique opportunity to shape the future of the park and contribute to a dynamic team.

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols and crowd management.
• Passion for nature and guest engagement.

Responsibilities

• Lead and manage daily park operations, including guest services and maintenance.
• Monitor guest feedback and implement service improvements.
• Coordinate with horticulture and landscaping teams.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Guest experience strategies

Education

Bachelor's degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field

Job description

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

Eufloria is Malaysia’s premier floral theme park, where nature meets imagination. With acres of blooming gardens, immersive floral exhibits, and seasonal festivals, we offer guests a sensory escape into a world of color and tranquility. We’re seeking a hands‑on, visionary leader to oversee daily operations and elevate the guest experience.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

AsSite & Operations Manager, you will be responsible for the seamless functioning of the park—from guest services and horticultural coordination to safety, staffing, and vendor management. You’ll be the heartbeat of the park, ensuring every petal and pathway reflects our commitment to excellence.

Job Description

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail
• Oversee staffing schedules, training, and performance for operational teams
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park
• Coordinate with horticulture and landscaping teams to maintain floral displays and seasonal installations
• Manage vendor relationships and third‑party service providers (e.g., security, F&B, cleaning)
• Monitor guest feedback and implement service improvements

Prepare operational reports, budgets, and performance metrics

Support planning and execution of special events, festivals, and VIP visits

Job Specification

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field.

5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.

Strong leadership and organisational skills.

• Familiarity with safety protocols, crowd management and guest experience strategies.

Excellent communication and problem‑solving abilities.

Passion for nature, sustainability and guest engagement

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment

Operations Manager, Event Planning, Facilities, Manager, Operations, Hospitality, Management

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