Showroom Assistant (Furniture Fittings)

Blum Asia Pacific; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company in Selangor is seeking showroom assistance to support the Sales Team in client interactions and administrative tasks. The role involves introducing products to clients, maintaining customer relationships, and ensuring a high level of customer service. Candidates should have at least one year of experience in sales support, exhibit a professional image, be highly motivated, and demonstrate exceptional communication skills in English and Mandarin. This permanent position promises an exciting work environment.

Qualifications

• Minimum 1 year related experience in sales operations or sales support.
• Knowledge of the interior design community and sales principles.
• Proficient in English and Mandarin, both written and spoken.

Responsibilities

• Assist Sales Team with client interactions and administrative tasks.
• Participate in showroom hospitality to ensure customer satisfaction.
• Maintain client database and customer service standards.

Skills

Exceptional customer service skills

Communication skills

Attention to detail

Relationship building

Problem-solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Blum Asia Pacific Sdn Bhd. is looking for showroom assistance to join their dynamic team. The showroom assistance position will be directly responsible for assisting the Sales Team regarding client interaction and administrative necessities. The position is a permanent appointment.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary.

Our work environment is fast-paced and exciting!

Key Responsibilities

• Introduction of products to architects, interior designers, developers & homeowners
• Actively participate in showroom hospitality to ensure customer satisfaction
• Assist outside sales reps on their custom requests, registered projects
• Assist in processing orders and quotations via eShop
• Proposal generation, costing, assistance to arrange for training schedules and training agenda
• Develop, foster and maintain proposals and customer relationships to generate future sales opportunities
• Routine correspondence with clients in a prompt and professional manner
• Maintain client database for follow up purposes
• Ability to help resolve customer service issues
• Perform routine showroom appearance maintenance, refilling of catalogues, tidiness and cleanliness
• Assist in all showroom events
• Assist with other duties assigned by the Showroom Team Leader
• Most importantly, providing a memorable customer experience

Requirements

• Minimum 1 year related experience in sales operations or sales support
• Present a professional image and a desire to grow professionally
• Previous inside showroom consultancy experience (hardware experience a plus)
• A high motivation and a winning attitude
• Exceptional customer service skills and ability to deal directly with customers
• Exceptional communication skills both orally and written with clients and internal colleagues
• Knowledge of the interior design community
• Pay high attention to detail
• Strong working knowledge of Microsoft Outlook
• Advanced Word and Excel skills
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service and sales principles
• Proficient in English and Mandarin. (written & spoken) "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

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