Short Term Stay Supervisor

BananaHome Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Malaysia is seeking a candidate to manage day-to-day operations of their homestay business. The role includes handling guest communications, maintaining booking records, and coordinating with teams. Ideal candidates will have a diploma or degree in a related field, excellent organizational and customer service skills, and proficiency in Microsoft Office. This position offers hands-on experience in hospitality and business operations.

Benefits

Hands-on experience in hospitality

Opportunity to gain real-world business skills

Qualifications

• Currently pursuing or completed a diploma or degree in a relevant field.
• Basic knowledge of Microsoft Office applications.
• Familiarity with booking platforms is a plus.

Responsibilities

• Manage guest communications and respond to inquiries.
• Maintain booking records effectively.
• Coordinate with housekeeping and maintenance teams.
• Gather guest feedback to improve experiences.

Skills

Organizational skills

Customer service skills

Communication skills

Multitasking abilities

Proactive attitude

Education

Diploma or degree in Business Administration, Hospitality Management, Tourism

Tools

Microsoft Office (Word, Excel, Outlook)

Property management systems (e.g., Airbnb, Booking.com)

Job description

The candidate will manage and coordinate the day‑to‑day operational tasks of the homestay business. This role offers hands‑on experience in hospitality management, customer service, bookings, and business operations. The ideal candidate is organized, detail‑oriented, and eager to learn about the hospitality industry.

Key Responsibilities:

• Handle guest communications, including responding to inquiries, managing bookings, and providing check‑in/check‑out support.
• Help maintain booking records using property management systems (e.g., Airbnb, Booking.com, or PMS software).
• Coordinate with housekeeping and maintenance teams to ensure smooth operations.
• Help improve guest experience by gathering feedback and suggesting improvements.

Qualifications & Skills:

• Currently pursuing or recently completed a diploma or degree in Business Administration, Hospitality Management, Tourism, or a related field.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Familiarity with booking platforms (e.g., Airbnb, Booking.com) is a plus.
• Proactive, adaptable, and willing to learn in a fast‑paced environment.
• Ability to work independently and as part of a team.

What We Offer:

• Hands‑on experience in hospitality and business operations.
• Opportunity to work closely with management and gain real‑world business skills.