(Shipping) Customer Service Coordinator

Hapag-Lloyd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global shipping and logistics company in Selangor, Malaysia, is seeking a candidate for a role in customer service and operations. This position requires managing bookings and documentation according to customer instructions. Candidates should have a Bachelor's degree in relevant fields, with 0-3 years of experience preferred. Strong communication skills in English and proficiency in Microsoft Office are necessary. This role involves night shifts on a rotational basis.

Qualifications

• 0–3 years of experience in customer service or operations roles.
• Experience managing operations for a company that runs 24/7.
• Shift rotation is mandatory.

Responsibilities

• Creation of bookings as per customer instructions.
• Ensuring all bookings comply with rules and regulations.
• Preparation of arrival notices and import invoices on time.

Skills

Excellent communication skills in English

Strong keyboard skills

Ability to manage multiple priorities

Detail-oriented

Proficient in Microsoft Office

Education

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field

Job description

Kindly apply only if you agree to work on night shifts (rotational basis).

Booking Process

• Creation of bookings as per customer instructions.
• Ensuring all bookings comply with rules, regulations, and country-specific requirements.
• Processing amendments or cancellations based on updated customer information.
• Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.
• Error tracking and continuous feedback-based improvement.

Export Documentation

• Creation of Bills of Lading (BLs) in line with customer shipping instructions.
• Validation of BLs against country-specific and customer-defined compliance requirements.
• Updating revenues per shipping instructions, ensuring accuracy of documentation.
• Managing process execution with urgency and FIFO principles.
• Maintaining records in databases/Excel sheets, ensuring error-free outputs.

Import Documentation

• Preparing arrival notices and import invoices on time.
• Ensuring invoices are raised accurately and in line with checklists.
• Maintaining productivity records in respective applications.
• Supporting regional requirements with timely process execution.

Qualifications and Technical Job Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.
• Shift rotation is mandatory as we support 24/7 operations.
• Experience managing operations for a company that runs 24/7.
• Ability to manage multiple priorities and work under pressure.
• Strong keyboard skills / typing speed.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills (verbal and written) in English; additional languages are a plus.
• Detail-oriented with strong organizational and time-management skills.
• Please note: Department and role assignments will be communicated only after the interview session.