(Shipping)Assistant Branch Manager, Sales Execution

Hapag-Lloyd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global shipping company is seeking an Assistant Branch Manager in Johor Bahru, Malaysia. This role focuses on driving quality service towards BCO customers and growing a customer portfolio. Candidates should have a relevant university degree and a minimum of 5 years' experience in a commercial or customer service role, preferably in the maritime or logistics sector. Strong communication skills and a proactive, results-driven attitude are essential for success in this position.

Qualifications

• Minimum 5 years’ experience in a commercial / customer service role, preferably in the maritime / logistics sector.

Responsibilities

• Drive the highest levels of quality towards assigned BCO customers.
• Develop and grow a portfolio of BCO customers.
• Achieve Export and Import Budget for Malaysia.
• Establish and build client relationships with key accounts.
• Evaluate customer's total book of business and determine growth opportunities.
• Ensure quality sales reports are entered into Sales Force.

Skills

Strong communication skills

Positive "can do" attitude

Result driven

Team player

Proactive attitude

Education

University degree or equivalent

Job description

(Shipping)Assistant Branch Manager, Sales Execution

Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

Develop and grow a portfolio of BCO customers

Achieve Export and Import Budget for Malaysia

Monitors the day-to-day performance of the branch office.

Main Objectives of this position:

• Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
• Develop and grow a portfolio of BCO customers
• Achieve Export and Import Budget for Malaysia
• Monitors the day-to-day performance of the branch office.

Function and duties:

• Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts.
• Evaluate customers total book of business, and determine potential opportunities.for growth.
• Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit.
• Establish Account strategies for portfolio of customers
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Provide clear information to Sales Co-ordination to enable fast quotation and free time requests.
• Encourage use of web tools and web quotations
• Develop expert knowledge of the competition and indutrsy and keep abreast of key changes
• Supervise, and manage the branch functions inline with the respective functional departments.
• Communicates effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing.
• Makes certain that all departmental and functional training requirements are fulfilled.
• Ensure compliance policy adhered to at all time.

Qualifications and Technical Job Requirements:

• University degree or equivalent
• Minimum 5 years’ experience in a commercial / customer service role, preferably in the maritime / logistics sector
• Strong communication skills
• A Positive “can do” attitude
• Result driven team player with a proactive attitude