Shift Technician Lead (Data Center)

IntelliPro; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an experienced operations engineer to manage daily operations and maintenance activities in critical systems. Responsibilities include troubleshooting, supervising vendor activities, and providing technical guidance to junior engineers. A Professional Engineering Diploma in Mechanical or Electrical Engineering and a minimum of 3 years of relevant experience are required. Ideal candidates should possess strong knowledge of building management laws and effective communication skills.

Qualifications

• Proficient in English across all forms of communication.
• Knowledge of laws governing building management and maintenance.
• Minimum of 3 years of relevant working experience.

Responsibilities

• Lead operations and maintenance activities during shifts.
• Troubleshoot repairs and supervise service requests.
• Monitor fire alarm and safety systems.

Skills

Proficient in English communication

Knowledge of building management laws

Technical knowledge in HVAC systems

Experience in incident reporting

Education

Professional Engineering Diploma in Mechanical or Electrical Engineering

Job description

Roles and Responsibilities

• Lead and manage daily operations and maintenance activities during assigned shifts, ensuring optimal performance of all critical systems with minimal disruption to clients.
• Perform and supervise troubleshooting, repairs, service requests, and post-work inspections to ensure uninterrupted facility operations.
• Operate, maintain, and inspect critical infrastructure systems, including HVAC, CRAC, UPS, batteries, PDUs, generators, BMS, fire protection, life safety, and digital security systems.
• Ensure strict compliance with Change Control Application processes and established Standard Operating Procedures (SOPs).
• Supervise vendor maintenance activities, verify adherence to approved work methods, and elevate any abnormalities or risks to the Lead Engineer.
• Monitor fire alarm and safety systems, including enabling or disabling systems when required.
• Provide technical guidance, mentoring, and on-the-job training to junior engineers and technicians.
• Support and implement preventive maintenance programs, including scheduling, supervision, spare parts coordination, and inventory control.
• Operate the monitoring center during shifts, managing incident escalation, reporting, root cause analysis, and service restoration.
• Ensure Service Level Agreement (SLA) compliance, including timely incident escalation and accurate reporting to clients.
• Promote a strong safety culture by complying with local regulations and company policies, identifying hazards, using appropriate PPE, and maintaining clean and safe work areas.

Requirements

• Proficient in English across all forms of communication, with the ability to write and review high-quality work scripts, Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and incident reports.
• Strong knowledge of laws and regulations governing building management and maintenance, including building safety, emergency evacuation, and environmental protection.
• Professional Engineering Diploma in Mechanical or Electrical Engineering with a minimum of 3 years of relevant working experience. Candidates with additional professional certifications will have an advantage.
• Hands‑on technical knowledge and experience with critical data center systems, including HVAC, standby/emergency power systems, UPS, and related infrastructure.