ServiceNow Software Engineer AI-Driven Support & Automation

Sitecore; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading digital experience platform provider is seeking a Software Engineer to join their ServiceNow team in Kuala Lumpur, Malaysia. You will be responsible for the development of new features, customization of ServiceNow applications, and introducing AI capabilities in support workflows. The ideal candidate has 2+ years of ServiceNow experience, strong JavaScript skills, and the ability to participate in 24x7 on-call rotations. This role offers a dynamic work environment and the opportunity to work on innovative projects.

Qualifications

• 2+ years of hands-on ServiceNow development including scripting and integration.
• Experience with Service Portal widgets and UI Builder applications.
• Strong JavaScript skills and familiarity with frameworks like AngularJS.

Responsibilities

• Own end-to-end development of new features in ServiceNow.
• Craft workflows, UI and integrate with various CRMs.
• Lead the introduction of AI capabilities into support workflows.

Skills

ServiceNow development and customization

JavaScript (ES6+)

Problem-solving skills

Clear written and verbal communication

Education

ServiceNow Certified System Administrator

Certified Application Developer

Job description

A leading digital experience platform provider is seeking a Software Engineer to join their ServiceNow team in Kuala Lumpur, Malaysia. You will be responsible for the development of new features, customization of ServiceNow applications, and introducing AI capabilities in support workflows. The ideal candidate has 2+ years of ServiceNow experience, strong JavaScript skills, and the ability to participate in 24x7 on-call rotations. This role offers a dynamic work environment and the opportunity to work on innovative projects.