ServiceNow Operations Specialist, Critical Facilities Support, APAC

Vantage Data Centers; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading data center provider in Malaysia is seeking a ServiceNow Operations Specialist to enhance their operations. The role is pivotal in managing the ServiceNow platform, requiring solid experience in administration and development. Key responsibilities include onboarding Configuration Items into the CMDB and ensuring data integrity. Candidates should possess a Bachelor's degree in Computer Science and 3+ years of relevant experience. This position promotes collaborative teamwork and supports operational excellence in a dynamic environment.

Benefits

Above market total compensation package

Comprehensive health and welfare benefits

Paid leave benefits exceeding local expectations

Qualifications

• 3+ years of experience with ServiceNow administration and development.
• Strong understanding of CMDB structure and asset lifecycle.
• Ability to work independently and on a team.

Responsibilities

• Manage user roles, groups, and permissions.
• Maintain system performance and troubleshoot issues.
• Onboard Configuration Items in the CMDB.
• Design ServiceNow workflows and enhancements.
• Engage with stakeholders to document requirements.

Skills

ServiceNow administration

Data Analysis

ITIL processes

Preventative maintenance scheduling

Analytical skills

Problem-solving

Organisational skills

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

ServiceNow Operations Specialist, Critical Facilities Support, APAC

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Description

Critical Facility Operations teams manage our buildings and ensure best-in-class data center services for our customers. These teams comprise of Critical Facility Engineers who are Vantage’s front-line for managing critical electrical and mechanical infrastructure operations. Providing best-in-class services requires in depth operational knowledge, and proficiency in critical facility management processes including service, change and incident management.

We are seeking a skilled ServiceNow Operations Specialist to support the administration, configuration, and continuous improvement of our ServiceNow platform serving the Vantage APAC Region. This role will focus on supporting the existing instance configuration, working with the product owner and platform architect to design and deploy enhancements to workflows and development of new functionality. A key responsibility will be asset onboarding into the CMDB, auditing and improving its quality while supporting the Site Operations teams with preventative maintenance scheduling, and operational process automation to enhance service delivery and workflow governance.

Essential Job Functions

Manage user roles, groups, and permissions.

Maintain system performance and troubleshoot issues.

Onboard and maintain Configuration Items (CIs) in the CMDB, ensuring data integrity and alignment with asset hierarchies and alarm management structures.

Configure and optimise maintenance schedules using Work Order Management modules to support field operations and customer reporting.

Design and implement ServiceNow workflows and enhancements to support operational processes, including change management, incident handling, and preventative maintenance.

Develop and maintain procedures and training materials for platform use, including system upgrades and audit support.

Work closely with site teams, service desk, and IT to ensure platform alignment with business needs and compliance standards.

Stay updated on industry best practices and emerging trends in data center operations and Service Now use. Continuously seek opportunities to enhance processes and tools used by the Critical Facility Operations teams.

Support our business strategies and standardisation of systems and processes, and process improvements in reporting capabilities.

Engage with key stakeholders to ensure that requirements are clearly documented, understood, communicated, planned and within the design of the system or process solutions and provide updates on milestones.

Contribute towards improved business process maturity by identifying and prioritising improvement projects and implement changes to processes and operations to improve data capture.

Travel is expected to be less than 5%, occasionally for training purposes.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, Data Analysis or a related field.

3+ years of experience with ServiceNow administration and development.

Strong understanding of CMDB structure, asset lifecycle, and ITIL processes.

Experience with preventative maintenance scheduling and field service modules.

Exceptional quantitative, analytical skills with the ability to exercise clear and sound judgement, while demonstrating solid problem-solving skills.

Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.

Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.

Attention to Detail and a High level of accuracy in written materials.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.