ServiceNow Developer

Wilhelmsen; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A global maritime services company is seeking a skilled ServiceNow Developer to design and maintain applications and automated workflows. This role requires at least 6 years of ServiceNow development experience and expertise in integrations. You will lead solution design, ensure platform stability, and mentor junior developers. Enjoy a hybrid working arrangement, great learning opportunities, and a role that fosters collaboration in Kuala Lumpur, a strategic location for public transport.

Benefits

5-days work week including public holidays

International work environment

Great learning and development opportunities

Hybrid working arrangement (3 days in office, 2 days remote)

Qualifications

• 6+ years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow modules and ITSM processes.
• Excellent problem-solving and communication skills.

Responsibilities

• Design and develop ServiceNow applications and integrations.
• Lead solution design and guide technical decisions.
• Optimize platform performance and drive continuous improvement.
• Collaborate with stakeholders and mentor junior developers.

Skills

ServiceNow development

Integrations (REST, SOAP, OAuth, MID Server)

Customer Service Management

HR Service Delivery

ITSM processes

Education

Bachelor’s or Master’s degree in a relevant field

Job description

Overview

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

ServiceNow Developer

About Us

Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.

Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost-efficient business support services

What You Will Do

As a ServiceNow Developer, you will play a key role in designing, developing, and maintaining ServiceNow applications, integrations, and automated workflows. Your responsibilities include:

• Leading solution design and development by translating complex business requirements into scalable, maintainable ServiceNow applications and workflows.
• Acting as a technical expert, guiding architectural decisions, enforcing platform best practices, and mentoring junior developers.
• Developing and optimizing integrations with external systems using REST/SOAP APIs, MID Servers, and Integration Hub.
• Ensuring platform stability and quality through code reviews, testing, documentation, and adherence to governance and security standards.
• Supporting ServiceNow Operations by ensuring platform performance, stability, compliance, and safe usage.
• Driving continuous improvement by identifying automation opportunities, improving user experience, and optimizing platform performance.
• Performing all development activities in accordance with defined development standards and best practices.
• Collaborating effectively with internal and external stakeholders and proactively sharing knowledge within the team.

Qualifications

Education & Experience

Bachelor’s or Master’s degree in a relevant field.

Minimum 6+ years of hands-on ServiceNow development experience.

Technical Skills

Strong expertise in the following ServiceNow modules:

• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Proficiency in Integrations (REST, SOAP, OAuth, MID Server)
• Strong understanding of ITSM processes and overall ServiceNow platform architecture.
• Proven ability to collaborate with architects and translate business requirements into scalable technical solutions.

Soft Skills

• Excellent problem-solving skills with a collaborative mindset.
• Strong communication skills in English (both written and verbal).
• Experience converting business requirements into clear technical specifications.

Location

The position will be based in Kuala Lumpur office located at KL Sentral which is a strategic work location with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as easy to get to go by public transportation.

What we offer

• 5-days work week including complying with Malaysia’s Public Holiday
• International work environment and culture
• Great learning and development opportunities
• Hybrid working arrangement (3 days in the office, 2 days remotely)

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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