ServiceNow Delivery Lead - ITSM & Platform Governance

Encora Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global digital engineering solutions provider in Kuala Lumpur seeks a Service Delivery Manager (ServiceNow) to oversee service delivery for the ServiceNow platform. Responsibilities include leading service delivery, managing sprint planning, and ensuring performance targets are met. Candidates should have over 6 years of IT Service Delivery experience with a strong background in ServiceNow modules. The ideal candidate will have excellent communication skills and experience with Agile delivery models.

Qualifications

• 6+ years of experience in IT Service Delivery with a focus on ServiceNow.
• Hands-on experience managing ServiceNow squads.
• Strong understanding of ServiceNow modules including ITSM, CMDB, and Asset Management.

Responsibilities

• Lead service delivery for the ServiceNow platform across ITSM and related modules.
• Ensure SLA and KPI targets are met.
• Drive ITIL-aligned processes within the ServiceNow ecosystem.

Skills

IT Service Delivery

ServiceNow

Agile / Scrum

Stakeholder Management

ITIL Processes

Job description

A global digital engineering solutions provider in Kuala Lumpur seeks a Service Delivery Manager (ServiceNow) to oversee service delivery for the ServiceNow platform. Responsibilities include leading service delivery, managing sprint planning, and ensuring performance targets are met. Candidates should have over 6 years of IT Service Delivery experience with a strong background in ServiceNow modules. The ideal candidate will have excellent communication skills and experience with Agile delivery models.