Service Technical Manager

ABB Schweiz AG; Petaling Jaya; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

Ett globalt teknologiföretag söker en erfaren specialist inom Elektroteknik för att leda kundsupport och utveckla affärsmöjligheter i Malaysia. Du kommer att arbeta nära kunder för att säkerställa hög servicekvalitet, driva utvecklingsinitiativ inom digitalisering och hållbarhet samt identifiera säljmöjligheter. Rollen kräver minst 5 års erfarenhet inom elektroteknik och digitala lösningar, med en masterexamen som önskvärd bakgrund. Arbetsmodellen är hybrid.

Qualifications

• Minst 3 års erfarenhet inom digitala lösningar.
• Minst 5 års erfarenhet av elektrisk switchgear och skyddsåtgärder.
• Förståelse för serviceavtal och underhållskontrakt.

Responsibilities

• Säkerställa kundnöjdhet och lojalitet.
• Leda teamet i hantering av tekniska frågor.
• Främja och leverera lösningar som täcker kundens behov.

Skills

Kundorientering

Digitala lösningar

Elteknik

Engelska

Innovation och lösningsförmåga

Education

Masterexamen i elektroteknik

Ingenjörsexamen med omfattande erfarenhet

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

Marketing & Sales Manager

Your Role and Responsibilities

In this position, you will ensure customer satisfaction and loyalty with ABB as a trusted partner and solutions provider. Each day, you will lead the team in assisting customers with technical requests and collaborate with regional and global colleagues to resolve technical issues. You will also showcase by promoting and delivering solutions to customer needs, managing accurate deliverables on technical solutions, tracking performance metrics, and communicating progress to both internal and customer stakeholders.

The work model for this role is hybrid.

This position contributes to the Marketing & Sales team of the Electrification Services Division in Malaysia.

You will be mainly accountable for:

• Supporting customers by being responsive to their needs and providing a comprehensive solution offering that covers all areas of the Service portfolio.
• Managing business development initiatives in Digital and Sustainability, supported by various technology experts.
• Measuring, reporting, and presenting the value of services delivered to key customer stakeholders, ranging from Maintenance Managers to Plant Managers.
• Identifying service and system sales opportunities to expand ABB’s value to customers and grow service contracts with assigned accounts.

Qualifications for the Role

• Highly skilled in ABB’s Electrification Service offerings, particularly for the Malaysia market and globally.
• Demonstrated experience in Digital Solutions with at least 3 years in this field, and a minimum of 5 years in Electrical Switchgear (Medium and Low Voltage) and Protection Relays.
• Deep understanding of Service Level Agreements and Maintenance Contracts, with the ability to provide innovative solutions and packages to meet customer demands.
• Interested in Sustainability and familiar with related initiatives and goals within ABB Electrification Service business segments in Malaysia.
• Holds a Master’s Degree in Electrical Engineering or equivalent; a bachelor’s degree with extensive experience will also be considered. Membership in professional bodies such as BEM or IEM for networking and familiarity with technical communities.
• Comfortable communicating in English and able to deliver presentations effectively and fluently.

More About Us

ABB's Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio offers product care, modernization, and advisory services to enhance performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extract maximum value from them, and recover and regenerate products and materials at the end of their useful life.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.