SERVICE SYSTEM ENGINEER (IOC Operation) (JOHOR)

Itmax System Berhad; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology company in Johor Bahru is seeking a Service System Engineer to manage traffic management and surveillance systems. The ideal candidate will monitor real-time system events, ensure SLA compliance, and coordinate maintenance teams. A Bachelor’s degree in Computer Science is required along with 0–3 years of IT support experience. Join to grow your career in a collaborative and supportive environment focused on technology-driven solutions.

Benefits

Career growth and skill development

Collaborative team culture

Opportunity to work with advanced technology

Qualifications

• 0–3 years’ experience in IT support or IT helpdesk.
• Basic knowledge of network troubleshooting techniques.
• Familiarity with dashboards, ticketing systems, and reporting tools.

Responsibilities

• Monitor system events and incidents in real time.
• Report and elevate incidents using the client communication platform.
• Ensure compliance with Service Level Agreements (SLAs).
• Coordinate maintenance and support with internal teams and clients.
• Prepare and maintain data records and reports.

Skills

IT support

Network troubleshooting

Incident escalation workflows

Education

Bachelor’s degree in Computer Science or related field

Job description

SERVICE SYSTEM ENGINEER (IOC Operation) (JOHOR)

About the Role

We’re looking for a Service Support Engineer to ensure the smooth operation, monitoring, and support of our traffic management and surveillance systems. This includes CCTV, AI event monitoring, Video Management Systems (VMS), and other traffic-related applications. You’ll handle incident escalation, SLA compliance, reporting, and coordinate with maintenance teams to keep services running seamlessly.

Key Responsibilities

• Monitor system events and incidents in real time.
• Report and elevate incidents via the client communication platform.
• Track and ensure compliance with Service Level Agreements (SLAs).
• Coordinate maintenance and support with internal teams and clients.
• Prepare and maintain data records and reports.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Technology Management, or related field.
• 0–3 years’ experience in IT support or IT helpdesk.
• Basic knowledge of network troubleshooting (IP ping tests, connectivity checks).
• Familiarity with incident escalation workflows, ticketing systems, dashboards, databases, and reporting tools.

Why Join Us

• Opportunity to work with advanced traffic management and AI-driven surveillance systems.
• Career growth and skill development in a dynamic, technology-driven environment.
• Collaborative team culture with supportive leadership.