Service Sales Support Specialist

ABB; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading multinational electrification company seeks a professional to collaborate with the Sales organization and customers in preparing technical proposals and analyzing costs for electrical distribution solutions. The role, based in Petaling Jaya, Malaysia, requires 3 to 5 years of experience in contract bidding and strong communication and negotiation skills. Candidates should hold a degree in Electrical/Electronic Engineering and be proficient in costing applications and MS Excel. Join a team that emphasizes reliability and sustainability in electrification services.

Qualifications

• 3 to 5 years of experience in contract bidding and costing for electrical power distribution solutions.
• Experience in preparing commercial bids for the Electrification business.
• Strong knowledge of costing computation applications and MS Excel.
• Attentive to technical and contractual details of RFQs and tender documents.
• Excellent English communication skills.

Responsibilities

• Support the Sales organization and customers in determining appropriate solutions.
• Prepare technical/commercial offers based on specifications and directives.
• Analyze customer needs and competitor offers.

Skills

Contract bidding

Costing computation

Communication skills

Negotiation skills

MS Excel

Education

Degree in Electrical/Electronic Engineering

Job description

In this role, you will collaborate with the Sales organization and customers throughout the proposal process by preparing technical descriptions of applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential causes, and recommending future actions.

This role contributes to the Electrification Service Business and is based in Petaling Jaya, Malaysia.

Accountabilities

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in preparing demanding offers.
• Preparing or supporting the preparation of technical/commercial offers based on customer specifications, local business/feeder factory indications, and Sales directives.
• Analyzing customer needs and competitor offers through market information and Sales input.
• Defining costs for proposed solutions and communicating them to the Sales organization.

Qualifications

• More than 3 to 5 years of experience in contract bidding and costing for electrical power distribution solutions.
• Proven experience in preparing commercial bids and working with clients in the Electrification business, primarily in electrical products.
• Strong knowledge and hands‑on experience with costing computation applications and MS Excel.
• Degree in Electrical/Electronic Engineering (or equivalent qualification).
• Attentive to both technical and contractual details of RFQs and tender documents.
• Excellent English communication and negotiation skills; able to write and communicate.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.