Service Sales Support Specialist

-; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global electrical solutions company is seeking a candidate with 3 to 5 years of experience in contract bidding and costing for a role in Petaling Jaya, Malaysia. You will collaborate with the Sales organization to prepare technical descriptions, analyze customer needs, and define costs for proposed solutions. The ideal candidate has a degree in Electrical/Electronic Engineering, strong communication skills, and hands-on experience with costing computation applications. This role supports the Electrification Service Business, allowing hybrid working arrangements.

Qualifications

• 3 to 5 years of experience in contract bidding and costing for electrical power distribution.
• Experience in preparing commercial bids and client interactions in Electrification business.
• Strong detail orientation towards RFQs and tender documents.

Responsibilities

• Collaborate with Sales and customers for proposal process.
• Prepare technical/commercial offers based on customer specifications.
• Analyze customer needs and competitor offerings.
• Define costs for proposed solutions and communicate them to Sales.

Skills

Contract bidding and costing

Communication skills

Negotiation skills

Costing computation applications

MS Excel

Education

Degree in Electrical/Electronic Engineering or equivalent

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Service Project Management & Tendering Man

Your Role and Responsibilities

In this role, you will collaborate with the Sales organization and customers throughout the proposal process by preparing technical descriptions of applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential causes, and recommending future actions.

The work model for the role is: #LI - Hybrid

This role contributes to the Electrification Service Business and is based in Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in preparing demanding offers.
• Preparing or supporting the preparation of technical/commercial offers based on customer specifications, local business/feeder factory indications, and Sales directives.
• Analyzing customer needs and competitor offers through market information and Sales input.
• Defining costs for proposed solutions and communicating them to the Sales organization.

Qualifications for the Role

• More than 3 to 5 years of experience in contract bidding and costing for electrical power distribution solutions.
• Proven experience in preparing commercial bids and working with clients in the Electrification business, primarily in electrical products.
• Strong knowledge and hands‑on experience with costing computation applications and MS Excel.
• Degree in Electrical/Electronic Engineering (or equivalent qualification).
• Attentive to both technical and contractual details of RFQs and tender documents.
• Excellent English communication and negotiation skills; able to write and communicate.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.