Service Sales Consultant – Lifecycle Services APAC

Vanderlande Industries GmbH; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global logistics automation company is seeking a Service Sales Consultant to enhance sales for automated baggage handling services. The successful candidate will lead service sales projects, develop innovative solutions, and maintain strong customer relationships. Ideal applicants will have over 8 years of experience in this field, effective leadership skills, and a strong background in engineering or logistics. This role offers a dynamic work environment and opportunities for professional growth.

Benefits

Opportunities for growth and development

Collaborative culture

Dynamic work environment

Qualifications

• 8+ years of relevant work experience in service sales for automated systems.
• Experience influencing design strategies and pricing decisions.
• Skilled at building professional relationships with customers.

Responsibilities

• Lead service sales projects, guiding teams to develop solutions.
• Design detailed service solutions and ensure alignment with requirements.
• Build strong relationships with customers and influence decision-makers.

Skills

Sales acumen

Analytical skills

Customer relationship management

Leadership

Education

Master’s degree in Industrial Engineering

Bachelor’s degree in related discipline

Job description

Service Sales Consultant – Lifecycle Services - APAC

Location: Malaysia

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Our extensive portfolio of integrated solutions – innovative systems, intelligent software, and lifecycle services – results in the realization of fast, reliable, and efficient automation technology. The company focuses on the optimization of its customers’ business processes and competitive positions. Through close cooperation, we strive to improve their operational activities and expand their logistical achievements.

To support our continued growth in the service sector, particularly within automated baggage handling systems, we are seeking a dynamic Sales Consultant to join our Lifecycle Services team.

About the Role

As a Service Sales Consultant, you will play a key role in driving sales success by selling services related to automated baggage handling systems. Collaborating closely with the Director LCS SEA and the Sales Engineering team, you will be responsible for identifying customer needs, developing optimal service solutions, and presenting these proposals to clients. You’ll act as a trusted advisor to both internal and external stakeholders, ensuring that the services align with customer business goals while also achieving commercial success.

Your Key Responsibilities

• Lead the concept stage of service sales projects, guiding a multidisciplinary team to develop innovative service solutions.
• Translate service solutions into detailed plans, ensuring alignment with technical and operational requirements.
• Design service solutions for medium to large projects, using operational data, process analysis, and customer requirements.
• Build and maintain strong relationships with customers, acting as a key discussion partner and influencing decision-makers at tactical and strategic levels.
• Take ownership of the accuracy and validation of service pricing, ensuring solutions are cost-effective and meet margin targets.
• Act as a business advisor, helping customers understand the value of services and persuading them to award follow-up contracts.
• Drive innovation by implementing new or improved processes, methodologies, and tools within service sales projects.
• Travel internationally within APAC up to 30-40% of the time.

Your Qualifications

• Master’s (preferred) or Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Automation, Electro-mechanical Engineering, Logistics, or a related discipline.
• 8+ years of relevant work experience, preferably in designing and selling services for automated baggage handling systems.
• Strong analytical skills to interpret complex logistics problems and design appropriate service solutions.
• Demonstrated sales acumen, with experience influencing design strategies and pricing decisions.
• Ability to lead and coach Sales Engineers, providing functional leadership within bid teams.
• Skilled at building professional relationships with customers and internal teams, influencing stakeholders at all levels.
• Experience working in dynamic, international environments with cross-functional teams.
• Willingness to travel up to 40% regionally.

What We Offer

• A dynamic and innovative work environment with a focus on service solutions for automated baggage handling systems.
• Opportunities for growth and development within a leading global company.
• A collaborative culture that values continuous improvement and drives success.