Service Project Manager

Siemens Energy; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading energy technology firm in Malaysia is looking for a Services Project Manager to oversee and execute various service projects. Responsibilities include managing client relationships, achieving operational targets, and coordinating with global teams. Candidates should possess a bachelor's degree in engineering or business and have at least 5 years of relevant project management experience. Proficiency in Microsoft Office and familiarity with CRM and ERP systems are also required. This role may involve some travel.

Qualifications

• Minimum of 5 years of experience in project management or service business.
• Solid computer literacy and experience with project management tools.
• Fluent in English, with additional languages as an advantage.

Responsibilities

• Manage execution of CP services project orders effectively.
• Achieve revenue and project delivery targets while ensuring client satisfaction.
• Coordinate with global PM organization and stakeholders.

Skills

Project Management

Customer Satisfaction

Analytical Skills

Leadership

Communication

Order Management

CRM Familiarity

ERP Software Proficiency

Education

Bachelor's degree in engineering, business administration

MBA or equivalent leadership experience

Tools

Microsoft Office Suite

Salesforce

SAP

Job description

The Services Project Manager is responsible for the execution of all CP services project orders in Malaysia. This position plans, organizes, monitors, and drives project objectives within scope, time, quality, and budget. The Service Project Manager is also responsible for managing and monitoring the backlog of assigned projects, improving customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction.

How You’ll Make an Impact

• Lead as a Project Manager and will be responsible for all compression service orders (Parts,Repairs, Field Service – and any combinations – LTPs, Mods&Ups) as assigned, between PM 80 and PM 700 including complete outage projects.
• Represent Compression in front of clients, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any issues.
• Achieve revenue, EBIT, on-time delivery (OTD) and project delivery as per budget/schedule targets and drive client's satisfaction while managing claims and support cash collection targets. Responsible for NPS results related to execution.
• Participate in the definition, harmonization and implementation of internal processes together with other departments (Field Service, EHS, finance, etc). Participate regular follow-ups with required stakeholders and participate in the revenue forecasting process.
• Align and coordinate the execution of service orders together with the global PM organization based on each of the Compression factories around the world.
• Collaborate with Gas Service and Steam Turbine Generator project managers (e.g., for full train outages, LTPs) and implement necessary measures to maximize opportunities and mitigate risks, including early issue communication to internal and external customers.
• Coordinate with Field Service (FS) organization globally and with the regional FS teams to ensure proper outage planning and staffing, and timely delivery of reports.
• Project and Order Management: This role can also be involved in directly managing service business line orders as and when required.
• Travel:20-30% domestic / international travel required.

What You Bring

• A bachelor's degree in engineering, business administration, or a related field, ideally combined with an MBA or equivalent leadership experience.
• A minimum of 5 years of relevant experience in project management, service business, order management or a related field, with a proven track record of driving operational excellence and customer satisfaction. Experience in Oil & Gas industry or with rotating equipment under a service oriented organization is a plus.
• Proven experience in driving strategic actions and managing KPIs (On-Time Delivery, Net Promoter Score, Quarterly Revenues vs Forecasts, Overall Project Gross Margins & Net Profit Margins, Services Business Lines Account Receivables, among others).
• Solid computer literacy and experience with Microsoft Office Suite. Proficiency in project management and/or order management tools and concepts.
• Familiarity with CRM (Salesforce) and ERP software (i.e. SAP) is highly desirable. Specific exposure in SAP T-codes (VA01 – Sales Order Entry, VF01 – Create Invoice, ME23N – Display Purchase Orders, ME51N – Create Purchase Requisition, VL10B – Create Delivery Note) is an added advantage.
• Strong analytical, organizational, and leadership skills, paired with the ability to develop and implement strategic plans.
• Excellent communication, networking, and relationship-building skills, with the ability to inspire and motivate teams and stakeholders.
• Fluent in English, with additional languages applicable for the assigned region being an advantage.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Check this video to learn more about our Transformation of Industry businesshttps://www.siemens-energy.com/global/en/offerings/industrial-applications.html

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy:https://www.siemens-energy.com/employeevideo

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