Service & Operations Executive - Sri Petaling

Alliance Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent banking institution in Kuala Lumpur is seeking a Service & Operations Executive to enhance customer service by resolving issues and promoting relevant banking products. The ideal candidate will excel in problem-solving, customer engagement, and compliance with regulatory standards. The role involves ensuring accurate transaction records and assisting in branch growth. This position is suited for individuals who are proactive and eager to contribute to a team's success.

Qualifications

• Strong analytical skills to resolve customer issues effectively.
• Excellent communication skills for customer engagement and compliance.
• Ability to adhere to banking regulations and procedural guidelines.

Responsibilities

• Resolve customer issues while maintaining compliance with bank policies.
• Engage customers to identify their needs and promote appropriate products.
• Ensure accurate record-keeping and administrative duties.

Skills

Problem resolution

Customer engagement

Compliance with regulations

Job description

Service & Operations Executive - Sri Petaling

2d ago , from Alliance Bank Malaysia Berhad

• Attempt to resolve issues and problems with regards to customer's account.
• Follow-up on customer’s requests and applications.
• Identify and investigate transactions discrepancy.
• Offer SOLUTIONS to customer issues which includes but not limited to: -
  • Resolve customer issues by analyzing the problem and offer timely, relevant and logical solutions to various issues faced by customers with regards to customer’s account, transaction related and other banking related matters. Seek and utilize all available resources and alternatives when faced with difficulties and challenges beyond the work scope.
• Embrace cross-sell by IDENTIFYING CUSTOMER’S NEEDS and MATCHING those needs with the right products and services
  • Engage customers by introducing and recommending various Bank’s products and services that are relevant to their needs including but not limited to: -
    • Learn and familiarize yourself with various products and services that the Bank offers.
    • Explain and promote Bank’s products and services that are relevant to the customer.
    • Assist branch efforts in franchise building namely soliciting for deposits and referral of Bank’s products.
• Ensure COMPLIANCE to the Bank’s and Regulatory Standard Operating Procedures/policies/ guidelines
  • Comply with the Bank’s and Regulatory standard operating procedures/policies/guidelines including but not limited to: -
    • Record all transactions promptly, accurately and in compliance with Bank’s procedures.
    • Depositing and payment to/from customers are in accordance to SPI.
    • Balance currency, cash and cheques in cash drawer or in custody/control at end of each day.
    • Check and ensure that all over-the-counter transactions are balanced and accounted for accordingly.
    • Record details of inquiries, comments and complaints in the CRM systems where applicable.
    • Manage all administrative matters timely and accurately.
    • Maintain a neat, tidy and orderly work area.