Service & Operations Executive - Kajang

gradmalaysia.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is looking for a dedicated individual to oversee day-to-day branch transactions. As Chief Cashier/Relief Chief Cashier, you'll handle cash operations and ensure service quality standards are maintained. You'll also support the Service & Operations Manager in business growth while resolving customer enquiries and complaints effectively. Ideal candidates should possess strong operational skills in a banking environment.

Responsibilities

• Process and handle day-to-day transactions of the branch while ensuring service quality standards.
• Manage daily branch cash holdings and transactions as Chief Cashier/Relief Chief Cashier.
• Handle and support first-line resolution of enquiries and complaints.
• Act as relief in absence of Service & Operations Manager (SOM).
• Support SOM in driving branch business growth and maintaining service delivery standards.

Job description

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquires and complaints.
• Responsible as relief in absent of Service & Operations Manager (SOM)
• Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.