Service & Operations Executive (Branch Operations), Tambunan - Sabah

Alliance Bank Malaysia Berhad; Tambunan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Tambunan, Sabah is seeking a Service & Operations Executive to manage daily transactions and uphold service quality standards. Key responsibilities include cash management, customer service, and supporting the branch operations. The ideal candidate should possess a minimum Diploma in a relevant field and demonstrate experience in clerical or customer service roles. A strong customer-oriented approach and good communication skills are essential. This position offers a great opportunity to grow in the banking sector.

Qualifications

• Minimum Diploma qualification from relevant field of study (banking, finance, etc).
• Relevant experience in clerical, office administrative, cash handling function, sales or customer service.

Responsibilities

• Process and handle day-to-day transactions of the branch.
• Ensure service quality standards are met.
• Manage daily branch's cash holdings and transactions.
• Support first line resolution of enquiries and complaints.
• Relief for Service & Operations Manager in their absence.

Skills

AGILE

Customer Service Oriented

Good communication and interpersonal skills

Education

Minimum Diploma qualification in relevant field

Job description

Service & Operations Executive (Branch Operations), Tambunan - Sabah

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.

Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.

Responsible for handling and supporting first line resolution of enquiries and complaints.

Responsible as relief in absence of Service & Operations Manager (SOM).

Job Requirements:

Minimum Diploma qualification from relevant field of study (banking, finance, etc)

Relevant experience in clerical, office administrative, cash handling function, sales or customer service

AGILE

Customer Service Oriented

Good communication and interpersonal skills

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.