Service Manager

WORLDSTAR AM (M) SDN BHD; Jitra; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent service company in Kedah, Malaysia, is seeking a Warehouse Manager to lead the service team, meet operational targets, and enhance customer satisfaction. The ideal candidate will have at least 5 years of experience in managing vehicle workshops or heavy equipment, with strong leadership and interpersonal skills. Responsibilities include overseeing daily operations, conducting quality checks, and developing Standard Operating Procedures (SOPs) to ensure high service standards.

Qualifications

• At least 5 years of experience managing vehicle workshops/construction machinery/heavy equipment.
• Minimum 2 years in a managerial role.
• Proficient in both Bahasa Malaysia and English.

Responsibilities

• Meet and exceed targets/KPIs set for the warehouse.
• Lead service team and coordinate daily workload.
• Conduct spot checks and maintain high standards.

Skills

Customer-focused mindset

Interpersonal skills

Leadership

Communication skills

Education

Certification in Agriculture Technology, Automotive studies or equivalent

Job description

Responsibilities

• Meeting and exceeding target/ KPI set for warehouse
• Lead service team by organizing and coordinating daily workload and work distribution of all service staff in the warehouse & outside
• Manage the performance of all service staff and ensure quality of work is present
• Conduct spot checks on completed jobs to maintain high standards
• Conduct regular operations briefing with service team to streamline and improve operation
• Handling customers and resolve difficult and serious customer complaints
• Enhance company image and customer satisfaction ratings
• Ensure service premises are well maintained, clean and tidy at all times
• Understand and ensure team comply with principal warranty and policy procedures at the warehouse
• Develop strategies, forecasts, and action plans to achieve monthly sales, service units, and quality targets
• Monitor departmental performance through reports, tracking systems, and customer feedback
• Need to create Standard Operating Procedures (SOPs) for service team and others for warehouse
• Ensure all service and repair work complies with SOPs and quality standards
• Maintain professional grooming and appearance at all times
• Perform ad-hoc tasks and projects as assigned by management

Qualifications

• Certification in Agriculture Technology, Automotive studies or equivalent qualifications
• At least 5 years of experience managing vehicle workshops /construction machinery/ heavy equipment including at least 2 years in a managerial role
• Strong customer-focused mindset with excellent interpersonal and communication skills
• Proven leadership skills and ability to manage an aftersales department effectively
• Solid knowledge of machine technologies, specifications, and regulations
• Proficient in Bahasa Malaysia and English