Service Manager - Duty Manager

Shangri-La Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury resort in Penang is seeking a Service Manager - Duty Manager to oversee daily operations, enhance guest experiences, and lead the Front Office team. The ideal candidate will have a strong hotel management background, excellent interpersonal skills, and the ability to anticipate guest needs. This position requires a friendly leader who enjoys working in a team. Only Malaysian citizens and Permanent Residents will be considered for this role.

Qualifications

• Experience in a similar role within a hotel.
• Strong leadership skills and a friendly demeanor.
• Ability to anticipate guest needs and enhance guest experience.

Responsibilities

• Ensure smooth daily operations of the hotel.
• Supervise and direct the Front Office team.
• Respond to emergencies and ensure safety of guests.

Skills

Interpersonal skills

Communication skills

Team player

Problem-solving

Education

Hotel management-related education

Job description

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for a Service Manager -Duty Manager to join our team!

As our Service Manager -Duty Manager, we will rely on you to:

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise and direct the Front Office team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues

We are looking for someone who has:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Is a strong team player
• Fully understands room operations
• Fully understands front desk operations
• Has experience in the same capacity with hotel background
• Good interpersonal & communication skill
• Natural ability to anticipate guest's needs
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

If you are the right person, what are you waiting for? Click the apply button now!