Service Manager

VHR Consultancy; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Selangor is seeking a Service Manager to oversee the Technical Service team and enhance customer relationships in the manufacturing sector. The ideal candidate will possess strong leadership and communication skills, with solid experience in managing service operations. Responsibilities include setting KPIs, managing a team of Service Engineers, and conducting visits to clients. This role requires proficiency in English and a commitment to excellence in service delivery.

Qualifications

• Solid experience as a Service Manager in machinery or equipment.
• Excellent communication and presentation skills.
• Strong team spirit and goal-oriented mindset.
• Professional appearance and conduct.
• High proficiency in English (both written and verbal).
• Willingness to travel frequently.

Responsibilities

• Lead the Technical Service team and manage team performance.
• Set and support KPIs for Service Engineers.
• Maintain strong customer relationships and conduct visits.
• Analyze customer needs and market trends.

Skills

Leadership

Customer relationship management

Interpersonal communication

Analytical thinking

Reporting

Tools

MS Office

Job description

SERVICE MANAGER

Job Summary

The Service Manager will lead the Technical Service team, ensuring smooth operations, strong customer relationships, and consistent achievement of service targets. This role focuses on people management, customer engagement, and operational excellence within a manufacturing/production customer environment.

Key Responsibilities

Leadership & People Management

• Provide functional leadership for all team members guiding, motivating, and developing the team to achieve set targets and reduce turnover.
• Manage a team of experienced Service Engineers and effectively oversee the reporting manager.
• Maintain a high level-headed approach to managing stress, people, and conflicts.

Operations & Performance

• Set, define, and support quarterly and annual KPIs for Service Engineers
• Ensure timely and accurate execution of all service operations.
• Keep updated on industry knowledge, market trends, and best practices
• Demonstrate strong planning, analytical thinking, and structured implementation.

Customer Management & Relationship Building

• Manage customers from manufacturing/production environments with professionalism.
• Visit potential and existing customers to build and strengthen long-term relationships.
• Conduct analysis on target customers and update the Head of Division and sales teams on customer needs, issues, and trends.
• Build strong connections with key customers, subject matter experts, and decision-makers.

Requirements

• Solid experience as a Service Manager for machinery or equipment; printing industry experience is an added advantage.
• Excellent interpersonal, communication, and presentation skills.
• Strong team spirit, disciplined work ethic, and goal-oriented mindset.
• Professional appearance and conduct.
• High proficiency in English (written & verbal).
• Proficient in MS Office for weekly/monthly reporting.
• Able to travel frequently, both locally and overseas.
• No deep technical knowledge required, but must be capable of leading technical teams effectively.