Service Manager

Unite Automobile; Pontian; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive group is seeking a Service Manager to oversee after-sales operations at their Honda outlet in Pontian, Johor. The role involves managing service center operations, ensuring customer satisfaction, and achieving service KPIs. Candidates should have 5–8 years of experience in automotive after-sales, with at least 2–3 years in a management role. The position offers an attractive RM10,000 all-in package, career growth opportunities, and an annual bonus.

Benefits

Attractive all-in package

Career growth opportunities

Annual Bonus & Increment

Qualifications

• Minimum 5–8 years of experience in automotive after-sales.
• At least 2–3 years in a Service Manager or Assistant Service Manager role.
• Good understanding of workshop operations and warranty processes.

Responsibilities

• Manage overall service centre operations including staff.
• Ensure workshop productivity and quality standards.
• Monitor and improve CSI/SSI performance.

Skills

Leadership

Problem-solving

Customer management

Education

Diploma or Degree in Automotive or Mechanical Engineering

Job description

Job Description

We are seeking an experienced Service Manager to lead and manage the after-sales service operations at our Honda outlet in Pontian, Johor. This role is responsible for ensuring smooth workshop operations, high customer satisfaction, and achievement of service KPIs in line with company and brand standards.

Key Responsibilities

• Manage overall service centre operations including service advisors, technicians, warranty, and support staff.

• Ensure workshop productivity, efficiency, and quality standards are consistently achieved.

• Monitor and improve CSI/SSI performance and handle customer complaints professionally.

• Plan and control service revenue, cost management, and monthly performance targets.

• Ensure compliance with manufacturer standards, SOPs, and audit requirements.

• Oversee warranty submissions, service campaigns, and recall activities.

• Develop, coach, and motivate service team to enhance performance and skill levels.

• Prepare and review service reports, KPIs, and operational analysis for management.

• Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Qualifications

• Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.

• At least 5–8 years of experience in automotive after-sales, with minimum 2–3 years in a Service Manager or Assistant Service Manager role.

• Strong leadership, problem-solving, and customer management skills.

• Good understanding of workshop operations, warranty processes, and manufacturer standards.

• Able to work independently and lead a team effectively.

• Willing to be based in Pontian, Johor.

Benefits

• Attractive RM10,000 all-in package

• Career growth and leadership opportunity

• Stable and established automotive group

• Annual Bonus & Increment