Service Manager

Chery Skudai; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

A reputable automotive service center in Johor Bahru is seeking an experienced Service Manager to lead its service department. The successful candidate will manage daily operations, ensuring high-quality service delivery and customer satisfaction. Candidates must have over 5 years of experience in automotive service operations, including 2–3 years in a managerial role, alongside strong technical knowledge and people management skills. Attractive benefits package includes competitive salary, performance bonuses, and career development opportunities.

Benefits

Competitive salary package

Performance bonus / incentives

Career growth and development opportunities

EPF / SOCSO / EIS benefits

Annual leave and medical benefits

Qualifications

• Minimum 5 years of experience in automotive service operations, including 2–3 years in a managerial role.
• Strong technical knowledge of automotive servicing and repairs.
• Proven leadership and people management skills.
• Excellent communication and customer service skills.

Responsibilities

• Manage and oversee daily service centre operations.
• Lead, supervise, and train service advisors and technicians.
• Ensure service quality, efficiency, and compliance with company standards.
• Monitor service workflow, productivity, and turnaround time.
• Handle escalated customer complaints and ensure customer satisfaction.

Skills

Strong leadership and team management abilities

Customer-focused mindset

Problem-solving and decision-making skills

Good planning and organizational skills

Results-oriented and commercially aware

Education

Diploma or Degree in Automotive, Mechanical Engineering, or related field

Tools

Service management systems

MS Office

Job description

Overview

We are seeking an experienced and results-driven Service Manager (Automotive) to oversee the daily operations of our service department. The successful candidate will be responsible for managing service advisors and technicians, ensuring high-quality service delivery, customer satisfaction, and achieving departmental performance targets.

Key Responsibilities

• Manage and oversee daily service centre operations
• Lead, supervise, and train service advisors and technicians
• Ensure service quality, efficiency, and compliance with company standards
• Monitor service workflow, productivity, and turnaround time
• Handle escalated customer complaints and ensure customer satisfaction
• Ensure workshop equipment, tools, and facilities are properly maintained
• Drive service revenue, upselling of service packages, and cost control
• Ensure compliance with safety, SOPs, and manufacturer requirements

Requirements

• Diploma or Degree in Automotive, Mechanical Engineering, or related field
• Minimum 5 years of experience in automotive service operations, including 2–3 years in a managerial role
• Strong technical knowledge of automotive servicing and repairs
• Proven leadership and people management skills
• Excellent communication and customer service skills
• Computer literate (service management systems, MS Office)
• Able to work under pressure and meet performance targets

Skills & Competencies

• Strong leadership and team management abilities
• Customer-focused mindset
• Problem-solving and decision-making skills
• Good planning and organizational skills
• Results-oriented and commercially aware

Benefits

• Competitive salary package
• Performance bonus / incentives
• Career growth and development opportunities
• EPF / SOCSO / EIS (or applicable statutory benefits)
• Annual leave and medical benefits