Service Leader- Human Resources

Shangri-La Group; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Penang is seeking a Service Leader - Human Resources to assist with HR policies and oversee employee welfare. The ideal candidate will have a Degree/Diploma in a relevant discipline and at least one year of experience in a similar role. Responsibilities include screening applicants, managing staff activities, and maintaining HR records. Candidates must be fluent in English and Bahasa Malaysia, and only Malaysian citizens or Permanent Residents will be considered.

Qualifications

• Minimum of one (1) years of relevant work experience in a similar role.
• Demonstrates professionalism and maintains a positive attitude.
• Must be a confident and tactful team player.

Responsibilities

• Assist in the administration and enforcement of HR policies.
• Screen applications and conduct initial interviews.
• Manage employee welfare and address concerns.
• Plan and coordinate staff activities.

Skills

Fluent in oral and written English

Fluent in Bahasa Malaysia

Excellent computer software proficiency

Good interpersonal & communication skills

Problem-solving skills

Education

Degree/Diploma in Tourism/Hospitality/Hotel Management/Human Resources

Job description

We are looking forService Leader - Human Resourcesto join our team!

As our Service Leader - Human Resources, we rely on you to:

• Assist in the administration and enforcement of Human Resources policies and procedures, ensuring compliance and adherence throughout the property.
• Screen all received applications, conduct initial interviews, and shortlist candidates for the positions of Service Leader and Service Associate based on specified criteria and requirements.
• Assist in maintaining records of tenancy agreements and service contracts, including their terms and regulations.
• Oversee the maintenance and updating of personal files.
• Participate in documenting staff movements within the Hotel, ensuring that all status changes are accompanied by proper approvals, documentation, and signatories.
• Plan, coordinate, and execute engaging monthly staff activities with a creative approach. (Promote employee welfare programs, such as employee engagement activities, community engagement, and assist in recognition programs preparation).
• Manage employee welfare, including overseeing employees' facilities, hostel, addressing employee concerns, and providing support for work-related issues.
• To render services and delight the internal customers on their needs with existing guidelines and standard set up by Shangri-La Rasa Sayang, Penang.
• To assume the responsibility of the Human Resources officer.

  We are looking for someone who:

  • Has a Degree /Diploma in Tourism/ Hospitality/ Hotel Management/ Human Resources or relevant discipline.
  • Holds a minimum of one (1) years of relevant work experience in a similar capacity.
  • Fluent in oral and written English and Bahasa Malaysia.
  • Performs all duties and responsibilities in a timely and efficient manner.
  • Demonstrates a high level of professionalism and maintains a positive attitude when interacting with employees and hotel guests, consistently upholding the highest standards of service.
  • Develop and maintain close working relationship with all departments throughout the hotel.
  • Possesses excellent proficiency in computer software, particularly office applications, and demonstrates adeptness in operating various office equipment.
  • Must be a confident and tactfulIs a strong team player.
  • Good interpersonal & communication skill.
  • Is a self-starter, with the ability to proactively problem-solve, identify, advocate for, and execute improvements.
  • Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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